Desktop Support-Windows OS - Onsite Bay Minette, AL

NTT DATA Services • Bay Minette, AL

3d • $26 - $29 • Onsite

About The Position

NTT DATA is seeking a skilled, customer-focused Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. The role troubleshoots and resolves desktop, laptop, printer, and related hardware and software issues to help deliver a reliable, positive end-user experience. The technician should be able to independently resolve routine and non-routine technical issues and may serve as an escalation point for less experienced team members, as well as recommend improvements to support processes and the overall user experience.

This is an onsite position at the client’s location in Bay Minette, Alabama, Monday through Friday. After-hours support may be required as directed by leadership.

Requirements

• At least 3 years of relevant desktop and/or end-user support experience.
• Experience with a Windows operating system environment.
• Troubleshooting experience across desktops, laptops, printers, and related hardware.
• High school diploma or equivalent.

Nice To Haves

• CompTIA A+ certification or equivalent technical skill set.
• Excellent customer service and communication skills.
• Ability to perform the essential responsibilities of the position with or without reasonable accommodation.
• Additional certifications related to desktop support, operating systems, or hardware platforms.
• Experience supporting end users in a professional or enterprise environment.
• Experience working in a ticketing and service-level-driven support environment.
• Demonstrated ability to work independently, prioritize issues, and provide a strong end-user experience.
• Associate’s or bachelor’s degree, or some college coursework in Information Technology, Computer Science, or a related field.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues for desktops, laptops, notebooks, printers, and related equipment.
• Perform hardware repairs, parts replacement, system upgrades, deployments, and device configuration.
• Identify potential technical issues that could negatively affect the end-user experience and take appropriate corrective action.
• Manage, update, and resolve support tickets in a timely manner to meet established service levels.
• Apply established policies and procedures while exercising independent judgment when addressing non-routine issues.
• Serve as an escalation point for less experienced team members as needed.
• Recommend process or policy improvements to management based on recurring issues or support trends.
• Provide after-hours support when required and as directed by leadership.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.
• May be eligible for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED