Systems Administrator I - Technical Support (Windows OS, Linux OS)

NISC•Atlanta, GA

3d•Hybrid

About The Position

The Systems Administrator I maintains, supports, and enhances enterprise systems and infrastructure to ensure reliability, security, and optimal performance. The role supports servers, applications, operating systems, hardware, and related technologies; troubleshoots technical issues; assists end users; and contributes to implementing and administering infrastructure solutions. The administrator partners with internal teams and vendors to support business operations, improve system performance, and maintain secure, stable technology environments. This is a hybrid position based out of the Atlanta, Georgia office. Employees must work from an office at least two days per week, with Tuesday and Wednesday required, and may work from an office up to five days per week. During training, standard hours are Monday through Friday, 8:00 a.m.–5:00 p.m. ET. After training, standard hours are 9:00 a.m.–6:00 p.m. ET. After training, the role also participates in rotating after-hours support coverage with an associated pay incentive. Travel is required as needed.

Requirements

At least 2 years of relevant experience in technical support, systems administration, server administration, infrastructure support, or a related technology role is preferred.
Understanding of enterprise operating systems and their administration.
Knowledge of network monitoring systems and infrastructure management tools.
Basic understanding of enterprise infrastructure and technology interdependencies.
Familiarity with networking concepts, protocols, and network topology.
Knowledge of systems administration principles and troubleshooting methodologies.
Strong troubleshooting skills and ability to diagnose and resolve technical issues.
Strong analytical, critical-thinking, and problem-solving capabilities.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
Adaptability and responsiveness to changing technologies, priorities, and business needs.
Solution-oriented mindset and proactive approach to learning and continuous improvement.
Ability to collaborate effectively with technical and non-technical stakeholders.
Commitment to NISC's Statement of Shared Values.
Ability to meet the stated physical requirements: see and communicate, regularly maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice To Haves

Familiarity with virtualization technologies such as VMware, Hyper-V, or similar platforms.
Knowledge of storage administration concepts and best practices.
Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field is preferred.

Responsibilities

Maintain and upgrade applications, servers, and associated systems to support optimal performance and reliability.
Build, deploy, configure, install, and update internal systems; troubleshoot issues to maximize uptime.
Install, configure, maintain, and troubleshoot operating systems, software, and applications.
Address technical support requests that fall outside the scope of standard support teams.
Troubleshoot application errors and collaborate with third-party vendors to resolve them.
Monitor and maintain system operations, including user authentication, permissions, security access, and name records.
Identify root causes of system issues and implement solutions while supporting end users and technical staff.
Collaborate with Systems Administrators and IT team members on new systems, technologies, and infrastructure initiatives.
Evaluate system requirements and recommend hardware and infrastructure configurations based on business, security, performance, and scalability needs.
Administer applications, including creating, modifying, and removing users, managing security access, and optimizing remote access solutions.
Resolve technical issues and escalated support tickets in a timely manner to support help desk operations.
Research, diagnose, and resolve technical issues using internal and external knowledge resources.
Confirm issue resolutions with end users and identify opportunities to reduce repeat incidents.
Create, maintain, debug, and document scripts and automation tools for operational and project-based activities.
Implement and enforce security measures to protect systems, applications, and organizational data.
Conduct security audits, address vulnerabilities, and apply security patches and updates in a timely manner.
Implement and manage backup and disaster recovery processes and maintain related documentation.
Monitor system performance, conduct performance tuning, and assist with capacity planning.
Test and validate backup systems to ensure data integrity and recovery readiness.
Maintain accurate records of service requests, issue resolution, and system administration procedures.
Create and maintain documentation, guides, and procedures for system configurations, troubleshooting, and administration.
Monitor resource utilization and recommend future infrastructure capacity requirements.
Keep current with systems administration trends, technologies, tools, and best practices and apply knowledge to continuous improvement.
Use innovative thinking and continuous improvement practices to enhance system reliability, efficiency, and security.
Represent NISC at conferences, training events, and networking opportunities as needed.
Travel as required.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Health Savings Account (HSA) with $100 monthly contributions from NISC.
Opportunity to earn up to $800 additional dollars into the HSA each year through the Wellness Rewards program.
Dependent Care Flexible Spending Account (FSA) through Paylocity.
Fully covered life insurance up to three times annual base salary.
Fully covered short- and long-term disability.
401(k), traditional or Roth, with employee match up to 6% and employer contributions of 4% of salary base.
PTO accrual levels dependent on years of service.
120 Life Leave Event hours.
Nine paid holidays and an annual holiday week.
$2,500 interest-free technology loan program.
$25,000 employee educational assistance program.
Volunteer, wellness, family events, and other employee activities supplied by committees.
Employee Assistance Program for employees and dependents.
Benevolence Committee support for employees experiencing financial hardships.