Customer Success Manager Jobs

About The Position

Requirements

• Have experience in public sector sales, renewals, or account management.
• Show evidence of success in technology sales or customer success roles.
• Possess excellent verbal and written communication skills.
• Maintain organizational skills for managing high-volume portfolios and deadlines.
• Demonstrate proficiency with CRM software and office productivity tools.
• Apply a proactive, solutions-focused approach to handling complex situations.

Responsibilities

• Managing the full renewal lifecycle, including quoting, negotiation, and contract closure.
• Ensuring accurate renewal forecasting and tracking within the CRM system.
• Fostering relationships with internal teams, distribution partners, and external stakeholders.
• Identifying and acting upon product upsell and cross-sell opportunities.
• Monitoring engagement to identify at-risk accounts and mitigate potential churn.
• Collaborating with operations to identify and implement process optimization improvements.

Benefits

• healthcare
• 401K savings plan
• company holidays
• vacation (in the form of PTO)
• sick time
• family friendly benefits including parental leave
• employee assistance program including a focus on mental and financial wellness