Customer Success Manager Jobs

About The Position

Requirements

• At least 5 years of experience in Customer Success or Account Management, including at least 2 years focused on enterprise accounts.
• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes.
• Strong analytical and problem-solving abilities, with attention to detail.
• Excellent communication skills and the ability to build rapport at all levels of an organization.
• Strategic and execution-focused approach, with the ability to manage both big-picture goals and day-to-day client needs.
• Empathy toward customers and internal stakeholders.
• Self-motivation and autonomy, with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience at a high-growth B2B startup is strongly preferred.

Responsibilities

• Own a portfolio of enterprise accounts, conduct strategic business reviews, and proactively manage account health to maximize retention and satisfaction.
• Lead end-to-end onboarding for new enterprise clients, coordinate cross-functional teams, and ensure seamless program launches.
• Drive revenue growth through strategic upsell and cross-sell initiatives, manage contract negotiations, and secure long-term partnerships.
• Represent the voice of the customer internally and collaborate with Product to influence roadmap decisions.

Benefits

• Competitive pay and equity.
• 100% covered health benefits in the US.
• Unlimited PTO.
• 12–16 weeks of paid parental leave.
• Fully remote work from anywhere in the Americas.