Customer Success Manager Jobs

About The Position

Requirements

• You have 3–5 years of experience in Technical Account Management, Solutions Architecture, or Technical Consulting within an enterprise SaaS environment
• You have a strong understanding of APIs, integrations, and system architectures, with the ability to guide customers through complex technical landscapes
• You possess experience working with cross-system integrations (e.g., APIs, identity providers, third-party platforms) in customer-facing environments
• You have the ability to translate customer technical challenges into clear requirements and coordinate effectively with Engineering for resolution
• You have strong communication skills, with the ability to engage both customer technical teams and business stakeholders with clarity and confidence
• You have proven ability to manage multiple stakeholders and drive alignment across customer and internal teams
• You have structured problem-solver with the ability to prioritize, manage ambiguity, and drive issues to resolution without direct ownership of the fix
• You have experience working in complex enterprise environments with high expectations around reliability, scalability, and compliance
• You have a high level of ownership and accountability for customer outcomes, with a proactive approach to identifying and mitigating risks
• You are comfortable operating in high-pressure situations, including managing customer communication during incidents or escalations
• You are located in Denver, CO and comfortable with a flexible hybrid schedule, 2-3 days in office.

Responsibilities

• You will serve as the primary technical point of contact for Enterprise customers post-sale, owning the overall technical relationship.
• You will ensure successful implementation and ongoing operation of EGYM solutions within the customer’s ecosystem.
• You will translate customer technical requirements and issues into clear, actionable inputs for Engineering and Product teams.
• You will collaborate closely with a global team and customers and implement global ways of working.
• You will coordinate and drive resolution of technical issues by aligning internal teams, ensuring accountability and timely follow-up.
• You will provide structured guidance to customers on integrations, APIs, and best practices to enable successful deployments.
• You will act as the interface between customer technical teams and EGYM Engineering, ensuring clear communication and expectation management.
• You will support customers in navigating complex third-party integrations (e.g., MMS, IdP), clarifying responsibilities and dependencies across systems.
• You will lead customer-facing communication during incidents, including status updates, impact explanation, and resolution tracking.
• You will ensure root cause analyses are delivered, understood, and translated into preventative actions for our customers.
• You will help customers meet technical, security, and compliance requirements by coordinating internal expertise and aligning on feasible solutions.
• You will identify risks to customer success early (e.g., integration gaps, delays, misconfigurations) and proactively drive mitigation plans.
• You will enable customer teams through documentation, guidance, and best practices to reduce friction and increase adoption.
• You will partner closely with Customer Success and Sales to support renewals and expansion by ensuring technical satisfaction and trust.

Benefits

• competitive benefits package including: health, dental, and vision insurance
• 401k with company match
• monthly wellness
• phone and internet stipends
• 14 paid holidays per year
• PTO
• be a part of an innovative community where you will work with diverse individuals, explore new ways of thinking, and expand your capabilities.
• Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!