Customer Success Manager Jobs

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Customer Success Manager, Enterprise

Fullpath•Teaneck, NJ
•$80,000 - $118,000•Remote
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About The Position

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! We are looking for a skilled Customer Success Manager to join our Enterprise Accounts team and make a significant impact on our CS department and the company's success! As a Customer Success Manager of Enterprise Accounts, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position with limited travel requirements and reports to the Director of Enterprise Accounts. The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.

Requirements

  • Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
  • Experience in digital advertising with Google AdWords and Facebook Advertising
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
  • High level of competency working with data to drive business focus and decision-making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
  • Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
  • Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
  • Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Responsibilities

  • Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
  • Executing a framework to communicate ROI proactively - identifying risks and minimize churn
  • Analyzing our customers' performance based on data and working with the customers to optimize success
  • Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
  • Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
  • Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

Benefits

  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • 401k with company match

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

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Based on current job postings on Teal, the average Customer Success Manager salary in the US is approximately $137,000 per year, with a typical range of $64,000 to $180,000.

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