Customer Success Manager Jobs

About The Position

Requirements

• Bachelor’s Degree preferred
• 2+ years’ experience
• Strong analytical skills
• Strong business and financial experience
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a time
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Nice To Haves

• MBA an advantage

Responsibilities

• Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
• Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
• Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
• Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
• Monitor the execution of the account plan and take corrective actions as needed
• Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data