Customer Success Manager Jobs

About The Position

Requirements

• At least 4 years of experience as a Customer Success Manager, Account Manager, or Technical Account Manager in a B2B SaaS company.
• A proven track record of driving adoption, retention, and net dollar retention across a portfolio of technical customers.
• Strong communication and presentation skills, including the ability to engage technical teams and executive stakeholders.
• Experience working with SaaS or cloud-native customers.
• Ability to work at the Boston headquarters 2–3 days per week.
• Experience with success planning, health scoring, and QBRs that connect product usage to measurable business outcomes.
• Bachelor’s degree or equivalent.

Nice To Haves

• Strong technical background, including experience as a Technical Account Manager or Solutions Engineer.
• Experience in a shared-responsibility commercial model, sourcing expansion pipeline and collaborating closely with Sales.
• Knowledge and experience in log analytics, monitoring, or APM.
• Knowledge and experience with cloud technologies such as AWS, GCP, or Azure.
• Familiarity with observability tools such as Datadog, Splunk, or New Relic.

Responsibilities

• Own a portfolio of customer accounts and build broad, deep relationships with technical users, champions, and executive stakeholders.
• Drive product adoption and observability maturity using Coralogix’s Observability Maturity Model.
• Lead customer onboarding with Technical Account Managers and Solutions Engineers, supporting seamless technical integration and rapid time-to-value.
• Monitor customer health scores, usage and adoption data, and engagement trends; identify risks and execute mitigation plans to protect renewals and reduce churn.
• Run regular business reviews (QBRs) and deliver Value Realization reports that quantify customer ROI and business outcomes.
• Identify expansion opportunities and customer white space, source qualified pipeline for the Account Executive team, and ensure smooth handoffs during expansion cycles.
• Own gross renewals for the portfolio and partner with Account Executives on commercial terms and execution.
• Represent the voice of the customer by partnering with Product and Engineering to share feedback and inform roadmap decisions.
• Educate and enable customers on the observability market and Coralogix’s advantages.

Benefits

• Healthcare benefits
• Dental benefits
• Mental health benefits
• 401(k) plan and match
• Paid sick time
• Paid time off