Customer Success Manager (K-12)

Knowt Inc.

1d • $70,000 - $80,000 • Remote

About The Position

Knowt is an AI-powered learning platform used by millions of students and teachers, with tools for studying and classroom instruction. The Customer Success Manager owns relationships with the schools and districts that partner with Knowt, supporting their success with the platform and helping ensure renewals and account growth. This high-impact role on a small team will shape how Knowt onboards, supports, and expands its district customers. The position is full-time and fully remote in the United States.

Requirements

• 2 to 4 years of experience in customer success, account management, or a similar client-facing role.
• Experience working with K-12 schools or districts, or a background in teaching.
• Comfort running presentations and training sessions for teachers and administrators.
• Strong organizational skills and ability to manage multiple accounts at once.
• Clear, warm, and direct communication over email, phone, and video.
• A data-minded approach to tracking account health and adoption.

Nice To Haves

• Experience with edtech rostering and single sign-on tools such as ClassLink, Clever, and Google Classroom.
• Familiarity with a CRM or customer success platform such as HubSpot, Salesforce, or similar.
• Experience owning renewals or upsell targets.

Responsibilities

• Own a portfolio of school and district accounts from kickoff through renewal.
• Lead onboarding, including rostering with ClassLink and Clever, administrator setup, and teacher training sessions.
• Drive adoption by tracking usage, identifying at-risk accounts early, and holding check-ins with administrators and teacher leads.
• Manage renewals and identify expansion opportunities across schools and districts.
• Build usage reports and quarterly business reviews that demonstrate Knowt's impact for partners.
• Coordinate with Sales on handoffs and with Product to turn customer feedback into roadmap priorities.
• Create help documents, training materials, and playbooks that can scale as the company grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed