Senior Customer Success Manager (INDG)
About The Position
The Senior Customer Success Manager manages engagement efforts and supports select customer accounts to increase customer satisfaction and product utilization and maximize retention. The role provides account training, serves as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies opportunities to expand existing accounts, and responds to customer inquiries in a timely manner. The position is the primary point of contact for users at existing clients, focusing on increasing user adoption, usage, engagement, and renewals. It builds long-term customer relationships, monitors account health, develops engagement strategies, and trains and supports client accounts to maximize use of Bloomberg Industry Group products. The role also collaborates with Relationship Partners on account strategies and growth opportunities, and may participate in special projects and perform other assigned duties. The compensation range is $100,000 to $150,000, with participation in the Client Incentive Bonus program, which includes quarterly and annual incentive elements. The hiring team will discuss on-target earnings and how to maximize earnings during the interview process. The role requires travel within the assigned territory.
Requirements
- Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
- At least 7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to travel within the assigned territory.
Nice To Haves
- Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
- Prior account management experience.
Responsibilities
- Serve as the primary point of contact for users within existing clients, focusing on increasing users, product usage, engagement, and renewals.
- Establish long-term customer relationships and identify upsell opportunities.
- Monitor account health proactively and develop engagement strategies.
- Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including onboarding new employees at client firms.
- Help clients set up alerts, dashboards, and other product features.
- Collaborate with Relationship Partners to define account-specific strategies and identify sales and growth opportunities with existing clients.
- Respond to customer inquiries in a timely manner.
- Participate in special projects and perform other duties as assigned.
- Travel within the assigned territory.
Benefits
- Client Incentive Bonus program with quarterly and annual incentive elements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
