Senior Customer Success Manager (INDG)
About The Position
The Senior Customer Success Manager II manages engagement efforts and supports select customer accounts to drive customer satisfaction and product utilization, maximizing customer retention. The role provides account training, serves as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and responds to customer inquiries in a timely manner. The position serves as the primary point of contact for users at existing clients, with a focus on increasing users, usage, engagement, and renewals. It establishes long-term customer relationships, monitors account health, develops engagement strategies, and trains and supports clients to maximize their use of Bloomberg Industry Group products. The role also collaborates with Relationship Partners on account strategies and growth opportunities, and may participate in special projects and other assigned duties.
Requirements
- Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
- Seven or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to travel within the assigned territory.
Nice To Haves
- Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
- Prior account management experience.
Responsibilities
- Serve as the primary point of contact for users within existing client accounts, focusing on increasing users, product usage, engagement, and renewals.
- Establish long-term customer relationships and identify up-sell opportunities.
- Proactively monitor account health and develop engagement strategies.
- Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including onboarding new employees at client firms.
- Help clients set up alerts, dashboards, and other product features.
- Collaborate with Relationship Partners to define account-specific strategies and identify sales and growth opportunities with existing clients.
- Participate in special projects and perform other duties as assigned.
- Answer customer inquiries in a timely fashion and act as a liaison between assigned accounts, sales representatives, and other Bloomberg Industry Group departments.
Benefits
- Participation in the Client Incentive Bonus program, which has quarterly and annual incentive elements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
