Customer Success Manager, BGOV (INDG)

Bloomberg Industry Group • Arlington, VA

1d

About The Position

The Customer Success Manager formulates and executes service strategies to increase user and usage targets for assigned accounts. The role serves as the primary point of contact for users at existing clients, building long-term customer relationships, promoting engagement and renewals, and identifying opportunities to grow accounts. The Customer Success Manager monitors account health and develops engagement strategies, trains and supports clients in using Bloomberg Industry Group products, and works with Relationship Partners on account strategy and growth opportunities.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
• 2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to travel within the assigned territory.

Nice To Haves

• Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Responsibilities

• Serve as the primary point of contact for users within existing client accounts, focusing on increasing users, usage, engagement, and renewals.
• Establish long-term customer relationships and identify up-sell opportunities.
• Proactively monitor account health and develop engagement strategies.
• Train and support assigned accounts to maximize use of Bloomberg Industry Group products, including onboarding new employees at client firms.
• Help clients set up alerts, dashboards, and other product features.
• Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participate in special projects and perform other duties as assigned.

Benefits

• Participation in the Client Incentive Bonus program, which has quarterly and annual incentive elements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level