Customer Success Manager, BGOV (INDG)
Bloomberg Industry Group•Arlington, VA
•$80,000 - $105,000
About The Position
The Customer Success Manager formulates and executes service strategies to increase users and usage targets for assigned accounts. This role serves as the primary point of contact for users within existing clients, building long-term customer relationships and supporting engagement, utilization, and renewals. The manager trains and supports clients in using Bloomberg Industry Group products, helps configure alerts and dashboards, and works with Relationship Partners on account strategies and growth opportunities. The position may also involve special projects and other assigned duties.
Requirements
- Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
- 2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
- Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
- Strong analytical, organizational, and interpersonal communication skills.
- Ability to travel within the assigned territory.
Nice To Haves
- Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
- Prior account management experience.
Responsibilities
- Serve as the primary point of contact for users within existing client accounts, focusing on increasing users, usage, engagement, and renewals.
- Establish long-term customer relationships and identify upsell opportunities.
- Proactively monitor account health and develop engagement strategies.
- Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including onboarding new employees at client firms.
- Help clients set up alerts, dashboards, and other product features.
- Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Participate in special projects and perform other duties as assigned.
Benefits
- Client Incentive Bonus program with quarterly and annual incentive elements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
