Customer Success Manager

Twitch • New York City, NY

8d

About The Position

As a member of Twitch's Revenue team, the Customer Success Manager will use industry and product knowledge and digital advertising experience to help grow Twitch Advertising revenue. This detail-oriented, client-service-focused role supports Twitch's influencer marketing products and works closely with product and business development teams. The manager will help deliver strong client service and support the team's objectives through client management, media planning, and campaign operations. The role can be based in San Francisco, Los Angeles, Seattle, or New York.

Requirements

• At least 4 years of online media or media planning experience.
• Experience helping clients execute media campaigns.
• Excellent written, presentation, and oral communication skills.
• Excellent collaboration skills.
• Ability to proactively troubleshoot and solve problems quickly, using the proper escalation process.
• Ability to work well with others in a high-energy environment with minimal supervision.
• Experience and comfort working with technical product teams.

Nice To Haves

• Work experience in online media.
• Previous agency experience.

Responsibilities

• Work with the finance team on client approvals and revenue recognition.
• Own the pre-sale process related to media planning and internal insertion orders (IOs).
• Serve as the client-facing point of contact to ensure smooth campaign execution and delivery.
• Guide clients through internal purchasing tools.
• Provide high-quality service to internal clients as a key point person for media plans and campaign operations.
• Manage custom programs or sponsorships with other internal departments and lead custom content campaigns to ensure assets are distributed and delivered.
• Kick off campaigns with clients and manage timelines, assets, and optimization opportunities.
• Assist with pre-sale pipeline management, reporting, and opportunity accuracy.
• Work with Campaign Operations to troubleshoot live campaigns.
• Maintain up-to-date knowledge of Twitch site features and products.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k).
• Maternity and parental leave.
• Flexible PTO.
• Amazon employee discount.
• 401(k) matching.
• Paid time off.
• Prescription coverage.
• Basic Life and AD&D insurance, with optional supplemental life plans.
• Employee Assistance Program (EAP).
• Mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• Sign-on payments and restricted stock units (RSUs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed