Customer Success Manager
About The Position
As a member of Twitch's Revenue team, the Customer Success Manager uses industry and product knowledge and digital advertising experience to help grow Twitch Advertising revenue. This detail-oriented, client-service-focused role supports clients interested in influencer marketing products and works closely with product and business development teams. The role supports Twitch's objectives by providing high-quality client service, managing client relationships, media planning, and campaign operations. The position can be based in San Francisco, Los Angeles, Seattle, or New York.
Requirements
- At least 4 years of online media or media-planning experience.
- Experience helping clients execute media campaigns.
- Excellent written, presentation, and oral communication skills.
- Excellent collaboration skills.
- Ability to proactively troubleshoot and solve problems quickly through the proper escalation process.
- Ability to work well with others in a high-energy environment with minimal supervision.
- Experience and comfort working with technical product teams.
Nice To Haves
- Work experience in online media.
- Previous agency experience.
Responsibilities
- Work with the finance team on client approvals and revenue recognition.
- Own the pre-sale process related to media planning and internal insertion orders (IOs).
- Act as the client-facing point of contact to ensure smooth campaign execution and delivery.
- Guide clients through internal purchasing tools.
- Provide high-quality service to internal clients as a key point person for media plans and campaign operations.
- Manage custom programs or sponsorships with internal departments and lead custom content campaigns to ensure assets are distributed and delivered.
- Kick off campaigns with clients and manage timelines, assets, and optimization opportunities.
- Assist with pre-sale pipeline management, reporting, and opportunity accuracy.
- Work with Campaign Operations to troubleshoot live campaigns.
- Maintain up-to-date knowledge of Twitch site features and products.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k).
- Maternity and parental leave.
- Flexible PTO.
- Amazon employee discount.
- 401(k) matching.
- Paid time off.
- Adoption and surrogacy reimbursement coverage.
- Basic Life and AD&D insurance, with optional supplemental life plans.
- Employee Assistance Program (EAP), mental health support, and a medical advice line.
- Flexible Spending Accounts.
- Sign-on payments and restricted stock units (RSUs).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
