Customer Success Manager

Twitch • Los Angeles, CA

8d

About The Position

As a member of Twitch’s Revenue team, the Customer Success Manager uses industry and product knowledge and digital advertising experience to help grow Twitch Advertising revenue. This detail-oriented, client-service-focused role works closely with product and business development and supports Twitch’s influencer marketing products. The manager helps the team meet its objectives while providing high-quality client service. The role is based in San Francisco, Los Angeles, Seattle, or New York.

Requirements

• At least 4 years of online media or media-planning experience.
• Experience helping clients execute media campaigns.
• Excellent written, presentation, and oral communication skills.
• Excellent collaboration skills.
• Ability to proactively troubleshoot and solve problems quickly through the appropriate escalation process.
• Ability to work well with others in a high-energy environment with minimal supervision.
• Experience and comfort working with technical product teams.

Nice To Haves

• Work experience in online media.
• Previous agency experience.

Responsibilities

• Work with the finance team on client approvals and revenue recognition.
• Own the pre-sale process related to media planning and internal insertion orders (IOs).
• Serve as the client-facing point of contact to ensure smooth campaign execution and delivery.
• Guide clients through internal purchasing tools.
• Provide high-quality service to internal clients as a key point person for media plans and campaign operations.
• Manage custom programs or sponsorships with internal departments and lead custom content campaigns to ensure assets are distributed and delivered.
• Kick off campaigns with clients and manage timelines, assets, and optimization opportunities.
• Assist with pre-sale pipeline management, reporting, and opportunity accuracy.
• Work with Campaign Operations to troubleshoot live campaigns.
• Maintain up-to-date knowledge of Twitch site features and products.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k).
• Maternity and parental leave.
• Flexible PTO.
• Amazon employee discount.
• 401(k) matching.
• Paid time off.
• Adoption and surrogacy reimbursement coverage.
• Basic Life and AD&D insurance, with optional supplemental life plans.
• Employee Assistance Program (EAP), mental health support, and a medical advice line.
• Flexible Spending Accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed