Project Manager, Customer Success Retail

SPS Commerce•Minneapolis, MN

1d•Hybrid

About The Position

SPS Commerce is hiring a Project Manager for its Global Customer Success Retail team. The role is part of a newly created Project Management Office (PMO) and leads implementation of SPS Commerce products and services. The Project Manager coordinates work across multiple functional areas, monitors project workflow, and helps ensure delivery meets quality standards and produces positive customer outcomes from start to finish. The role is hybrid at the company’s Minneapolis, Minnesota headquarters, with two days per week onsite and remote work for flexibility.

Requirements

Bachelor’s degree and at least 2 years of project management experience, or an equivalent combination of education and experience.
Strong problem-solving and analytical ability.
Quality-focused and detail-oriented, with the ability to prioritize and manage multiple projects simultaneously.

Nice To Haves

Experience developing processes and managing projects in a technology-based service organization.
Demonstrated ability to lead teams and achieve goals without direct authority over personnel.

Responsibilities

Manage day-to-day project tasks for implementing SPS Commerce products and services, from close of sale through handoff to customer support.
Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables.
Manage multiple projects simultaneously while demonstrating proficiency in service delivery.
Monitor workflow requirements to meet quality expectations and ensure timely delivery.
Identify and communicate compelling needs for improvement, advocating for positive organizational change.