Customer Success Project Manager

Truvant•West Caldwell, NJ

About The Position

The Customer Success Project Manager (CSPM), within the Commercial Business Unit, manages and supports active customer accounts. The role oversees a portfolio of clients with distinct needs, service-level expectations, and business requirements. The CSPM is accountable for forecasting, planning, execution, and on-time delivery of finished goods, coordinating between customers and internal Operations, Logistics, QA, Finance, and Procurement teams. The position proactively identifies risks, resolves issues, and uncovers opportunities for account growth. It calls for strong project management and customer-facing communication skills, the ability to prioritize competing deliverables by impact and urgency, and a focus on customer retention, satisfaction, timely solutions, and account growth.

Requirements

Bachelor’s degree in Business, Project Management, Communications, or a related field.
2–5 years of experience in client-facing roles involving project and/or account management.
Strong organizational and multitasking skills, including the ability to manage multiple clients simultaneously.
Excellent written and verbal communication skills.
Ability to build strong relationships and collaborate effectively with internal and external partners.
Proficiency in Google Sheets.
Excellent skills in Word, Excel, and PowerPoint.
Ability to thrive in a fast-paced environment with tight deadlines.

Nice To Haves

Experience in a manufacturing, packaging, supply chain, or production-focused environment.
Knowledge of supply chain processes, material planning, or production scheduling.

Responsibilities

Serve as the primary point of contact for assigned commercial accounts and build long-term customer relationships.
Communicate regularly with customers about forecasts, purchase order timelines, and open action items.
Ensure customer deliverables are met on time and in full; escalate risks early and identify potential solutions.
Understand client goals, challenges, and priorities to support successful outcomes.
Support account growth, client retention, and customer satisfaction.
Develop and manage project timelines from inception through completion, ensuring deliverables meet timeline expectations.
Track and monitor monthly forecasts for assigned accounts.
Collaborate with Finance and Procurement to flag demand changes proactively and help avoid material procurement delays.
Participate in annual pricing reviews by reassessing active SKUs, considering component cost increases and finished-good production performance.
Present and communicate final pricing recommendations internally and to customers.
Perform other responsibilities as assigned by the manager.