Project Manager, Customer Success Retail

SPS Commerce•Minneapolis, MN

2d•$72,200 - $111,900•Hybrid

About The Position

As a Project Manager on SPS Commerce’s Global Customer Success Retail team, you will join its newly created Project Management Office (PMO) and lead the implementation of SPS Commerce services and products. The role uses organizational skills, strategic thinking, and emotional intelligence to monitor work across multiple functional areas, ensure project delivery and quality standards, and support positive customer outcomes from start to finish. The position is hybrid and based at the company’s Minneapolis, Minnesota headquarters, with two days per week required onsite and remote work otherwise.

Requirements

Bachelor’s degree and at least 2 years of project management experience, or an equivalent combination of education and experience.
Strong problem-solving and analytical ability.
Quality-focused and detail-oriented, with the ability to prioritize and manage multiple projects simultaneously.

Nice To Haves

Experience developing processes and managing projects in a technology-based service organization.
Demonstrated ability to lead teams and achieve goals without direct authority over personnel.

Responsibilities

Manage day-to-day project tasks for implementing SPS Commerce products and services from close of sale through handoff to customer support.
Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables.
Manage multiple projects simultaneously while demonstrating proficiency in service delivery.
Monitor workflow requirements to meet quality expectations and ensure timely delivery.
Identify and communicate compelling needs for improvement to advocate for positive organizational change.