Customer Success Manager

Box • Austin, TX

1d • Hybrid

About The Position

Box is hiring a Customer Success Manager for its West region Customer Success team. Based in the San Francisco area, this role owns a curated portfolio of Mid-Market accounts and helps customers realize the value of Box through adoption, renewals, and growth. The manager builds customer relationships, connects business goals to measurable outcomes, and collaborates across teams to resolve roadblocks. The position combines virtual and in-person customer engagement, operational account management, and efforts to improve customer value and retention. It is hybrid, with three days per week in the assigned office and regional travel as needed.

Requirements

• At least 2 years of customer success, account management, or related client-facing experience managing a book of business.
• A track record of ownership and proactive problem-solving that led to measurable customer outcomes.
• Strong relationship management and communication skills.
• Comfort leading product demos and executive conversations.
• Operational rigor and experience using business systems for forecasting and account-health tracking.
• Growth-minded, coachable, and adaptable, with an interest in learning and using AI to improve workflows.
• Comfort managing a Mid-Market portfolio and prioritizing impact across multiple accounts.
• Based in San Francisco and able to work from the assigned office at least 3 days per week; regional travel as needed.

Nice To Haves

• Experience in SaaS.
• A non-traditional background demonstrating strong account ownership.

Responsibilities

• Own a portfolio of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that connect customer business goals to clear outcomes.
• Forecast renewals, track account health, and prioritize actions using relevant signals and business systems.
• Build account plans, identify risks and opportunities, and execute proactive playbooks to improve customer value.
• Collaborate across teams to remove roadblocks and deliver relevant customer solutions.
• Prioritize virtual and onsite customer meetings to accelerate impact across the territory.
• Share portfolio insights to inform territory planning and process improvements.
• Experiment with AI-enabled workflows to scale customer success.

Benefits

• Equity
• Benefits are offered; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed