Manager, Customer Success, Public Sector

Corelight

6h•$145,000 - $243,000

About The Position

Corelight is seeking a Customer Success leader to build and lead its US Federal Customer Success practice. The role is responsible for helping federal customers achieve measurable security outcomes from their Corelight investments and developing a team equipped to support the requirements of government environments. It combines people leadership, strategic customer engagement, and operational execution, partnering with Federal Sales, Technical Account Management, Professional Services, and Support to strengthen adoption, address risks, and build lasting relationships across the federal customer base. The role will also help establish the practices, standards, team capabilities, and post-sales operating model needed to support Corelight’s growing federal business. The leader will connect Corelight capabilities to customers’ mission outcomes, guide customer engagement and account planning, support retention and growth, and make adoption, value realization, and portfolio health visible.

Requirements

7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.
Current U.S. government Top Secret (TS) security clearance or higher.
Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.
Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.
Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.
Experience driving measurable customer adoption, retention, and value realization.
Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.
Strong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.
Ability to establish scalable processes while accommodating federal customer requirements.
Sound judgment, discretion, and comfort operating in complex, mission-critical environments.

Responsibilities

Lead, coach, and develop the Federal Customer Success team, setting clear performance expectations and accountability for customer outcomes.
Develop and execute a federal customer success strategy aligned with customer mission requirements, security priorities, and Corelight’s business objectives.
Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.
Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.
Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.
Coordinate with Federal TAM, Professional Services, and Support to support implementation, adoption, and ongoing customer success.
Navigate government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.
Identify customer health and retention risks early and mobilize cross-functional resources to resolve issues.
Build visibility into federal customer adoption, engagement, value realization, and portfolio health.
Develop and scale Corelight’s federal post-sales operating model, including team structure, processes, and customer engagement standards.