EverHealth - Customer Success Manager (Remote, US)
About The Position
EverHealth, a business within EverCommerce, provides end-to-end solutions for healthcare providers through an ecosystem of connected SaaS products and services. The Customer Success Manager will use a strong service delivery, project, and program management background—particularly in healthcare-related service delivery—to establish effective service delivery practices and help ensure products are delivered efficiently, on time, and with strong customer adoption and engagement. This role builds relationships with customers and internal teams to improve customer growth, satisfaction, and product loyalty. The manager oversees a customer portfolio, develops success plans, monitors product usage, supports adoption and expansion, and identifies opportunities to improve customers’ workflows and business outcomes. The position may be based anywhere in the United States and may be performed remotely, in-office, or hybrid. Travel to the Denver corporate headquarters or other North American offices may be required.
Requirements
- 2–4 years of relevant service or relationship management experience.
- Experience managing multiple tasks.
- Willingness to take initiative and solve problems.
- Focus on continuous process improvement and management best practices.
- Willingness to share practices from prior companies that helped create strong customer experiences.
- Must be eligible to work without sponsorship.
- May be required to travel to the Denver corporate headquarters or other office locations in North America.
Nice To Haves
- Bachelor’s degree preferred.
- Prior SaaS account management experience highly desired.
- Healthcare industry experience is a plus.
Responsibilities
- Facilitate problem-solving and build internal and external relationships that enable customer growth, satisfaction, and product loyalty.
- Develop strong relationships with customer stakeholders to support the best possible customer experience.
- Monitor customers’ use of products and services, drive adoption, and identify upsell and cross-sell opportunities to grow monthly recurring revenue.
- Develop individual customer success plans to support adoption, expansion, and loyalty across the portfolio.
- Maintain expert knowledge of the EverHealth platforms, technology, and products.
- Maintain general knowledge of the EverHealth product portfolio and the value it provides customers.
- Understand customer needs and identify and share product workflows that address process gaps and improve success metrics.
Benefits
- Flexible work arrangements: in-office, remote, or hybrid within the country of employment.
- Health and wellness benefits available from day one, including an annual wellness stipend.
- 401(k) with up to a 4% match and immediate vesting.
- Flexible and generous flexible time off (FTO).
- Employee Stock Purchase Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
