EverHealth -Strategic Customer Success Manager (Remote, US)

EverCommerce Solutions • Denver, CO

7d • Remote

About The Position

EverHealth, a business within EverCommerce, provides end-to-end SaaS solutions for healthcare providers. The Strategic Customer Success Manager manages the company’s largest and most complex healthcare clients, driving adoption, retention, and expansion through deep partnerships and strategic guidance. The role oversees a portfolio of 10–20 enterprise healthcare accounts and serves as a primary strategic advisor to executive stakeholders. It reports to the Sr Manager of Customer Success.

The position can be based anywhere in the United States. Employees may work in-office, remotely, or in a hybrid arrangement; the company’s teams are distributed across multiple countries and time zones. The role may require travel to the corporate headquarters in Denver, Colorado, or other office locations across North America. Applicants must be eligible to work without sponsorship.

The On Target Earnings (base salary plus commission) are $80,000 to $100,000 USD per year in most U.S. locations, including a variable component. Final compensation may vary based on location, local market factors, experience, and expertise.

Requirements

• Seven or more years of experience in Customer Success, ideally in SaaS or HR tech.
• Proven success with renewals, cross-sell, and expansion strategies.
• Experience building and executing customer success plans aligned with business goals.
• Skill using and creating playbooks to drive scalable customer success motions.
• Strong discovery and consultative skills, including uncovering customer needs and aligning solutions with long-term vision.
• Comfort navigating organizational change and helping others adapt to new ways of working.
• Experience transitioning from reactive to proactive Customer Success models.
• Must be eligible to work without sponsorship.

Nice To Haves

• Bachelor’s degree preferred.
• Executive presence and ability to engage with VP- and C-suite stakeholders.
• Data-driven approach using customer health scores, usage data, and KPIs to inform strategy.
• Background in behavioral health or healthcare.
• Experience with customer advocacy and influencing product roadmaps through feedback.
• Strong cross-functional collaboration with Sales, Product, and Support.
• Ability to mentor or coach colleagues and share best practices.

Responsibilities

• Manage a portfolio of 10–20 enterprise healthcare accounts as the primary strategic advisor for executive stakeholders, driving long-term customer success.
• Develop and execute customer success plans aligned with organizational goals to increase platform adoption, optimize workflows, and achieve measurable business outcomes.
• Build and maintain trusted relationships with executive sponsors and clinical, operational, and technical stakeholders across complex healthcare organizations.
• Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to demonstrate ROI, track success metrics, and align on strategic priorities.
• Monitor account health, product adoption, support trends, and customer feedback; identify risks proactively and develop mitigation plans to improve retention.
• Identify expansion opportunities and collaborate with Sales on cross-sell and upsell strategies aligned with customer objectives.
• Represent customer needs to Product, Engineering, and Leadership, advocating for feature enhancements and roadmap priorities.
• Guide customers through product updates, feature releases, and change management initiatives to maximize platform utilization and user adoption.
• Coordinate with Implementation, Support, Product, and Sales to provide a seamless customer experience across the customer lifecycle.
• Own executive escalations by coordinating cross-functional teams, communicating resolution plans, and maintaining customer confidence during critical issues.
• Analyze customer data and success metrics to identify trends, demonstrate value realization, and recommend continuous-improvement practices.
• Maintain deep expertise in EverHealth products and solutions.

Benefits

• Professional development investment.
• Health and wellness benefits available from Day 1, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous flexible time off (FTO).
• Employee Stock Purchase Program.
• Flexibility to work in-office, remotely, or hybrid within the country of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior