Customer Success Manager (US)

DeepIP • New York, NY

7d • Onsite

About The Position

DeepIP is seeking a Customer Success Manager to own relationships with US clients, including intellectual property law firms and corporate patent teams, and help them get the most out of its AI-enabled patent application drafting product. The role works closely with the Head of Success and collaborates with Product, Tech, Sales, and Marketing. The successful candidate will manage key accounts throughout their lifecycle, support users, identify opportunities to grow accounts, share client feedback internally, and help develop Customer Success processes and playbooks as the team grows. The role is based in New York, with an easy commute to DeepIP’s Brooklyn office.

Requirements

• Be based in New York with an easy commute to the Brooklyn office.
• Take ownership and carry topics through to completion.
• Be comfortable with senior clients, listen first, and handle difficult conversations calmly.
• Be structured and able to manage projects across several teams.
• Learn quickly, master complex topics, and explain them simply.

Nice To Haves

• A background in the intellectual property ecosystem, such as a law firm, patent practice, or corporate IP.
• A technical background.

Responsibilities

• Own a portfolio of approximately 30 to 40 key accounts.
• Manage the full account lifecycle, including onboarding, adoption, renewal, and expansion.
• Serve as the first point of contact for client users, answering questions, providing training sessions, and handling escalations.
• Prepare for renewals early and identify upsell and cross-sell opportunities.
• Bring client feedback to Product and Tech, providing concrete examples.
• Help shape Customer Success processes and playbooks as the team grows.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed