Customer Success Architect - US

Akeyless•United States,

3d•$200,000 - $220,000•Remote

About The Position

Akeyless Security is seeking a Customer Success Architect (CSA) to own the post-sales technical relationship with customers and help them achieve maximum value from the Akeyless platform. This hands-on, customer-facing role combines technical expertise, solution architecture, and customer success. The CSA acts as a trusted advisor, guiding customers through onboarding, implementation, adoption, and long-term success. Akeyless provides a cloud-native SaaS platform that combines Vaultless Secrets Management, Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage machine identities and secrets across environments.

Requirements

7+ years in a technical customer-facing role, such as CSE, TAM, Solutions Engineer, or Professional Services.
Strong experience with Kubernetes, Docker, Linux, and cloud platforms such as AWS, Azure, or GCP.
Experience supporting or implementing SaaS or security products.
Ability to combine technical depth with customer-facing communication.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication.

Nice To Haves

Experience in cybersecurity, DevOps, or DevSecOps environments.
Knowledge of Identity & Access Management (IAM), Privileged Access Management (PAM), PKI / Certificate Management, and Encryption / Key Management (KMS, HSM).
Familiarity with CI/CD, Infrastructure as Code (IaC), and configuration management tools.
Experience with scripting or programming, such as Python or Bash.
Background in pre-sales or solution architecture.

Responsibilities

Lead end-to-end onboarding and implementation of Akeyless solutions, guiding customers through architecture design, integrations, and best practices.
Serve as a trusted technical advisor, building strong customer relationships and supporting adoption, expansion, and success aligned with business goals.
Troubleshoot complex technical issues and provide guidance on DevOps, security, and cloud-native environments.
Support integrations, automation, and infrastructure design.
Translate customer requirements into scalable and secure architectures, recommend best practices, and optimize use of the Akeyless platform.
Collaborate with Sales, Solutions Architects, Product, and R&D to support successful deployments, resolve challenges, and represent customer needs internally.