Customer Success Architect, Cortex

Palo Alto Networks•Dallas, TX

10d•$112,900 - $182,600•Remote

About The Position

As part of the Customer Success team, the Customer Success Architect supports customers after purchase to help them succeed with Palo Alto Networks solutions. The role drives customer return on investment and value while helping troubleshoot critical issues and optimize security infrastructure. The position is remote, and teams collaborate across geographies.

Requirements

At least 7 years of experience in Security Operations or Engineering, with experience in SIEM, SOAR, SOC, and/or XDR/EDR environments.
Familiarity with cloud technologies, providers such as GCP, AWS, or Azure, and related use cases.
Strong understanding of enterprise security and IT products, systems, and processes.
Experience with Linux system administration and troubleshooting.
Proficiency in scripting with Python and/or JavaScript.
Ability to work in a fast-paced, matrixed environment and manage multiple tasks under pressure.
Skill in collaborating with and influencing cross-functional teams.
Strong communication skills and ability to build and maintain customer relationships.
Experience in customer-facing roles.

Nice To Haves

Experience with attack surface management or CNAPP.

Responsibilities

Act as the product subject matter expert, answering customer product questions and addressing technical requirements.
Write scripts, troubleshoot issues, provide training, and fulfill other technical customer requests.
Collaborate with product and engineering teams so customers and partners can get the most out of products.
Turn the team's technical knowledge into customer-facing articles and guides to scale customer coverage.