Senior Customer Success Manager (US)

Jifiti • Columbus, OH

6d

About The Position

Jifiti is a global fintech company that provides white-labeled embedded lending technologies for banks, lenders and merchants. The Senior Customer Success Manager will serve as a trusted partner to US clients throughout the customer lifecycle, owning a portfolio of enterprise and mid-market accounts and driving adoption, program performance, renewals and expansion. The role works closely with Sales, Delivery, Product and Support and represents the voice of the US customer within Jifiti.

The role includes leading executive business reviews and joint success planning, monitoring account health and lending-program KPIs, forecasting the account portfolio, coordinating renewals and growth opportunities, and addressing risks. The Senior Customer Success Manager will also coordinate features, integrations and rollouts within existing accounts; bring customer feedback into the product roadmap; develop scalable customer-success resources and handoffs for the US market; and represent Jifiti at client sites and US industry events.

Requirements

• At least 5 years of experience in Customer Success, Account Management or Technical Account Management in B2B SaaS.
• Proven ownership of enterprise or strategic accounts, including renewal and expansion targets.
• Experience with financial institutions or fintech, such as consumer lending, BNPL or point-of-sale financing, payments, or banking software.
• Comfort working with technical products, including APIs, integrations and platform configuration.
• Data-driven approach to account health and experience with CRM or customer-success tools such as Salesforce, HubSpot, Gainsight or similar.
• Bachelor's degree or equivalent experience.
• Based in the US and authorized to work in the US.

Nice To Haves

• Experience with a white-label or embedded finance platform serving banks and merchants.
• Knowledge of lending concepts such as promotional credit terms, multi-lender waterfalls, approval rates and funded volume.
• Experience in a global company working with an Israel-based R&D team.

Responsibilities

• Own a portfolio of US enterprise and mid-market clients, including banks, lenders and merchants, across implementation, renewal and expansion.
• Lead executive business reviews and joint success plans aligned with each client's lending-program goals.
• Track account health and program KPIs, including application volume, approval and conversion rates, funded volume, usage, net revenue retention (NRR) and churn risk.
• Drive renewals, upsell and cross-sell with Sales, and own a forecast for the account portfolio.
• Identify risks early and run recovery plans with Delivery, Product and Support.
• Coordinate new features, integrations and merchant or lender rollouts within existing accounts.
• Bring structured customer feedback into the product roadmap.
• Build scalable customer-success playbooks, QBR templates and onboarding-to-adoption handoffs for the US market.
• Represent Jifiti at client sites and US industry events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior