Senior Customer Success Manager

Tremendous•New York, NY

1d•$160,000 - $240,000•Remote

About The Position

Tremendous is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. The role owns the complete customer lifecycle, from onboarding through renewal and expansion, and serves as a trusted advisor to clients. The position involves managing enterprise relationships, leading onboarding, driving revenue growth, and representing customer needs internally. Tremendous describes its culture as fully remote, high-documentation, and low-meeting.

Requirements

At least 5 years of experience in Customer Success or Account Management, including at least 2 years focused on enterprise accounts.
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes.
Strong analytical and problem-solving abilities, with attention to detail.
Excellent communication skills and the ability to build rapport at all levels of an organization.
Strategic and execution-focused approach, with the ability to manage both big-picture goals and day-to-day client needs.
Empathy toward customers and internal stakeholders.
Self-motivation and autonomy, with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience at a high-growth B2B startup is strongly preferred.

Responsibilities

Own a portfolio of enterprise accounts, conduct strategic business reviews, and proactively manage account health to maximize retention and satisfaction.
Lead end-to-end onboarding for new enterprise clients, coordinate cross-functional teams, and ensure seamless program launches.
Drive revenue growth through strategic upsell and cross-sell initiatives, manage contract negotiations, and secure long-term partnerships.
Represent the voice of the customer internally and collaborate with Product to influence roadmap decisions.