Customer Success Manager Jobs

About The Position

Requirements

• Fast and self-motivated learner
• Active problem solver
• Excellent communicator
• Demonstrates strong customer empathy
• Proven discipline and work ethic
• Strong communication and professionalism
• Excellent collaborator and knowledge sharer
• Will work with teammates to drive resolution of tasks
• Demonstrates determination and follow through
• Direct customer success experience
• General business experience

Responsibilities

• Conduct 1-on-1 onboarding sessions with our newest and largest customers to prepare them for success with our tool.
• Nurture client relationships on an ongoing basis via email, phone and virtual meetings.
• Build value-based relationships with customers and help continually map their needs to our solution.
• Own overall relationship with clients, which includes: increasing adoption, ensuring retention, and satisfaction.
• Establish and maintain Net Promoter Score (NFS) system.
• Conduct quarterly customer health-checks and review customer health scores with an emphasis on customers' overall success with our platform.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients, when necessary, to establish critical gools, or other key performance indicators and aid each customer in achieving their goals.
• Work to identify and/or develop upsell/expansion opportunities.
• Advocate customer needs/issues cross-departmentaily.
• Facilitate and resolve account escalations.
• Monitor and increase retention and expansion at all account levels.
• Work with Bushel's Sales Team to facilitate a friendly hand-off process for new customers.
• Collaborate with every Internal team to drive forward team & company goals.
• Consistently Improve processes in conjunction with the Marketing team & other aligned teams.
• Conduct user Interviews and gather feedback about the Bushel platform.
• Other duties as assigned