Customer Success Manager Jobs

About The Position

Requirements

• Bachelor's degree in Computer Science, Engineering, CIS, or a related technical field.
• At least 5 years of hands-on experience with 3PL, warehouse, or logistics operations.
• Knowledge of networking and network technology, such as routers, Wi-Fi, switches, and firewalls.
• Ability to communicate technical or complex information verbally and in writing.
• Ability to manage multiple priorities and respond effectively to urgent or high-pressure situations.
• Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
• Self-motivation and ability to solve problems independently and in customer settings.
• Excellent written and verbal English communication skills, including the ability to engage effectively with internal and external stakeholders at all organizational levels.

Responsibilities

• Oversee daily customer site operations, proactively addressing challenges and ensuring a seamless, high-quality experience.
• Ensure successful customer deployments while driving continuous improvement and customer satisfaction.
• Serve as the primary point of contact for escalated technical issues, driving timely resolution and clear customer communication.
• Coordinate warehouse mapping, preventive maintenance, and system upgrades to maximize performance and minimize disruption.
• Own the change request process, aligning customers and internal teams on impacts to scope, schedule, and budget.
• Compile and analyze performance metrics, including throughput, units per hour (UPH), and lines per hour, to track performance, identify trends, and support customer status reporting.
• Conduct post-project evaluations to capture lessons learned, celebrate successes, and identify opportunities to improve future customer deployments.
• Monitor customer site performance to ensure compliance with contractual requirements.
• Scale system capabilities to support evolving customer needs, operational growth, and long-term success.

Benefits

• Bonus
• Equity