Senior Customer Success Manager - West Coast

DataDome

4h • Remote

About The Position

DataDome is hiring a Senior Customer Success Manager to own post-sale success for its largest enterprise customers. The role partners with customer stakeholders to understand business goals, align them with DataDome’s capabilities, and help customers achieve desired outcomes and realize the full value of the platform. The position is fully remote within the United States.

The Customer Success Manager serves as a strategic advisor, translating complex challenges into actionable plans and coordinating cross-functional teams to deliver measurable outcomes. The role drives product adoption and value realization, monitors customer health, proactively manages risks and opportunities, leads escalations, and conducts structured business reviews that demonstrate value and support renewals. In partnership with Sales, the CSM identifies expansion opportunities and champions customer feedback internally to influence product direction and operational improvements.

Success in the role includes achieving revenue retention across assigned enterprise accounts and producing measurable customer outcomes, including increased product adoption, demonstrable ROI, and customer advocacy through references, case studies, or expansion opportunities.

Requirements

• At least 5 years of experience in a Customer Success Management role.
• Strong business acumen and the ability to connect customer goals to measurable outcomes and DataDome’s value.
• Strategic problem-solving skills, including the ability to turn complex challenges into actionable plans and drive execution across teams.
• Proven ability to engage and influence senior stakeholders using data, insights, and clear communication.
• Executive presence and the ability to build trust quickly and navigate complex customer environments.
• Strong cross-functional leadership and a track record of driving alignment and accountability across internal and customer teams.
• Highly organized, effective at prioritization, and able to work in a fast-paced, evolving environment.
• Data-driven approach, with the ability to identify patterns, surface opportunities, and translate insights into action.
• Collaborative and resourceful, with comfort building processes in a scaling organization.
• Passion for exceptional customer experiences and long-term, value-based relationships.

Nice To Haves

• Experience in cybersecurity and/or SaaS environments.

Responsibilities

• Act as the primary business owner of customer relationships after the sale.
• Build trusted, long-term relationships with key stakeholders and align their business goals with DataDome’s capabilities.
• Own post-sale success for the largest enterprise customers, helping them achieve desired outcomes and realize the platform’s full value.
• Translate complex challenges into actionable plans, coordinate cross-functional teams, and drive measurable outcomes.
• Drive product adoption and value realization by maintaining product knowledge and advising customers on best practices, features, and new capabilities.
• Monitor customer health, proactively identify risks and opportunities, and develop and execute mitigation and success plans.
• Lead escalations across internal teams to resolve critical issues promptly and maintain customer confidence.
• Lead structured business reviews that quantify value, align stakeholders, and support renewals.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Represent the voice of the customer internally and influence product direction and operational improvements.

Benefits

• A $500 stipend to help set up a home workspace.
• Medical, dental, and vision insurance options.
• Investment in personal learning and development.
• Company events and workshops throughout the year, including an annual company offsite, winter party, and lunch-and-learns.
• Paid leave for new parents following the birth or adoption of a child, with duration per local policy, plus gifts and care packages.
• 27 days of PTO plus 12 national holidays.
• 401(k) eligibility with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed