Customer Success Engineer, West Coast U.S.

Torq

4d • Remote

About The Position

As a Customer Success Engineer at Torq, you will be a key member of the Field Engineering team, helping customers unlock the full potential of Torq’s security hyperautomation platform. Working with a global, highly skilled team, you will support customer success through technical expertise, problem-solving, and insights that inform the product’s future. The role focuses on helping customers adopt solutions, resolving complex technical challenges, and delivering a strong customer experience.

Requirements

• At least 2 years of hands-on experience with SOAR or automation technologies, or in a similar role.
• At least 5 years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Expertise in security, automation, scripting, and API integration.
• Passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.

Nice To Haves

• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies.

Responsibilities

• Guide customers on their automation journey to support seamless solution adoption and long-term success.
• Provide expert technical support, resolve complex challenges, and ensure a world-class customer experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap using customer feedback and emerging trends.
• Stay current with developments in security and automation and provide relevant insights to clients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed