Customer Success Manager

Box•Chicago, IL

4d•$78,000 - $125,000•Hybrid

About The Position

Box is hiring a Customer Success Manager based in the San Francisco area to own a portfolio of Mid-Market accounts across the West region. The role focuses on building trusted customer partnerships, driving adoption, and delivering measurable outcomes that support retention and account growth. The manager will work across teams, lead value-focused discovery and demos, and use customer insights to improve results across their territory. The position manages a curated portfolio with flexibility to travel for high-impact onsite customer meetings. It is hybrid, with three days per week in the assigned office. Box describes its mission as bringing intelligence to content management and helping customers transform workflows using its platform and enterprise AI.

Requirements

At least 2 years of customer success, account management, or related client-facing experience managing a book of business.
Demonstrated ownership and proactive problem-solving that produced measurable customer outcomes.
Strong relationship-management and communication skills.
Comfort leading product demonstrations and executive conversations.
Operational rigor and experience using business systems for forecasting and health tracking.
Ability to manage a Mid-Market portfolio and prioritize impact across multiple accounts.
Growth-minded, coachable, adaptable, and interested in learning and using AI to improve workflows.
Based in San Francisco and able to work in the office three days per week.
Ability to travel within the region as needed.

Nice To Haves

Experience in SaaS.
A non-traditional background that demonstrates strong account ownership.

Responsibilities

Own a portfolio of Mid-Market accounts and build partnerships that drive adoption, renewals, and growth.
Lead discovery, value reviews, and product demonstrations that connect customer business goals to clear outcomes.
Forecast renewals, track account health, and prioritize actions using relevant signals and business systems.
Develop account plans, identify risks and opportunities, and execute proactive playbooks to improve customer value.
Collaborate cross-functionally to remove roadblocks and deliver customer solutions.
Prioritize virtual and onsite customer meetings to accelerate impact across the territory.
Share portfolio insights to influence territory planning and process improvements.
Experiment with AI-enabled workflows to scale customer success.