Customer Success Enablement Manager

Buildots•Arizona, AZ

4d•Hybrid

About The Position

Buildots is seeking a Customer Success Enablement Manager to develop, own, and execute the enablement strategy for its global post-sales Customer Success team. This is a high-impact, internal-facing individual contributor role focused on equipping the team with the skills, methodologies, tools, and routines needed to deliver customer value at scale. The role covers the full enablement lifecycle, from needs analysis and onboarding through training, measurement, and iteration, and works across Product, Sales, Marketing, Customer Success, and Delivery. The position owns enablement programs and materials, supports new-hire ramp-up and the ongoing development of existing CSMs, and measures program effectiveness. It also partners with Product on feature rollouts and pilots, and establishes structured Voice of the Customer feedback loops so customer input can inform product and process improvements.

Requirements

At least 5 years of hands-on experience in GTM or post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role.
Experience ideally gained at a global technology company.
Self-directed, able to act as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
Ability to create scalable systems, processes, and programs for a Customer Success organization.
Excellent English communication skills, including presenting and clear writing and editing, with the ability to influence audiences from new hires to C-level executives.
Ability to develop learning paths, training modules, and instructional text, audio, and video, and manage programs end to end through design, delivery, measurement, and iteration.
Proven ability to build Voice of the Customer feedback loops that turn customer needs into product or process improvements.
Hands-on experience with AI tools, such as LLM assistants and AI-powered content, video, and audio tools, to accelerate content creation, personalize learning, and analyze enablement data.
Hands-on experience with LMS tools and the modern sales technology stack, including enablement platforms, CMS tools, and knowledge bases.
Data-driven approach, strong attention to detail, and ability to manage priorities.

Nice To Haves

Experience in the construction industry or similar complex industrial sectors.
Located in the CST or EST time zone.

Responsibilities

Build and execute a post-sales enablement strategy aligned with the Customer Success organization’s roadmap and growth targets.
Design and deliver onboarding programs that help new hires ramp quickly and confidently.
Support ongoing development for existing CSMs, including skills training and product or process updates.
Create and maintain internal playbooks, Customer Success guides, training kits, demo flows, technical guides, and certifications.
Own enablement program effectiveness, track performance metrics, and iterate based on results.
Coordinate across Product, Sales, Marketing, Customer Success, and Delivery to align enablement and customer-value efforts.
Partner with Product teams to facilitate feature rollouts and pilots, support adoption, and synthesize feedback.
Build and maintain structured Voice of the Customer feedback loops that bring customer input to Product, R&D, and leadership.
Use AI tools to support content creation, personalized learning, and analysis of enablement data.