Customer Success Enablement Manager
About The Position
Buildots is seeking a Customer Success Enablement Manager to develop, own, and execute the post-sales enablement strategy for its global Customer Success team. This high-impact individual-contributor position is internal-facing rather than customer-facing. The role owns the enablement framework and works hands-on across needs analysis, onboarding, training, and program measurement to help Customer Success employees build the skills and methodologies needed to deliver customer value. The position works across Product, Sales, Marketing, Customer Success, and Delivery to provide teams with effective tools, skills, and routines. The manager will develop scalable enablement programs and resources, support feature rollouts and pilots, and create structured feedback loops that bring customer input to Product, R&D, and leadership.
Requirements
- At least 5 years of hands-on experience in GTM or post-sales enablement, Customer Success Enablement, Learning and Development, Instructional Design, or a closely related role.
- Experience independently managing cross-functional projects as both a strategic owner and hands-on contributor.
- Ability to create systems, processes, and programs that scale across a Customer Success organization.
- Excellent English communication skills, including presenting, writing, and editing, with the ability to influence audiences from new hires to C-level executives.
- Ability to develop learning paths, training modules, instructional text, audio, and video, and run programs through design, execution, measurement, and iteration.
- Proven ability to build Voice of the Customer feedback loops that turn customer needs into product or process improvements.
- Hands-on experience using AI tools, such as LLM assistants and AI-powered content, video, and audio tools, to accelerate content creation, personalize learning, and analyze enablement data.
- Hands-on experience with LMS tools and the modern sales technology stack, including enablement platforms, content management systems, and knowledge bases.
- Data-driven approach, strong attention to detail, and ability to manage priorities.
Nice To Haves
- Experience in the construction industry or similar complex industrial sectors.
- Located in the CST or EST time zone.
- Experience at a global technology company.
Responsibilities
- Build and execute a post-sales enablement strategy aligned with the Customer Success organization’s roadmap and growth targets.
- Design and run onboarding programs to help new hires ramp up quickly and confidently.
- Support ongoing development for existing Customer Success Managers, including skills development and product or process updates.
- Create and maintain playbooks, Customer Success guides, training kits, demo flows, technical guides, and certifications for internal audiences.
- Measure the effectiveness of enablement programs, track performance metrics, and iterate based on results.
- Coordinate across Product, Sales, Marketing, Customer Success, and Delivery.
- Partner with Product teams to facilitate feature rollouts, support adoption, and synthesize feedback.
- Build and maintain structured Voice of the Customer feedback loops to help Product, R&D, and leadership prioritize customer-led development.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with a 4% employer match
- Paid time off, including vacation and sick leave
- Stock-option grants
- Hybrid working arrangement
- Employee Assistance Program
- Commuter benefits
- Pet insurance
- Voluntary life insurance
- Voluntary short-term and long-term disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
