Customer Enablement Manager

Asana • Chicago, IL

2d • Hybrid

About The Position

Asana’s Customer Enablement Manager helps enterprise customers use Asana effectively across their organizations. The role owns a portfolio of customers and provides discovery, workflow consultation, strategic enablement, and scalable education to accelerate adoption and deliver measurable business outcomes. The manager partners with Customer Success, Sales, and Services to understand customer priorities, identify adoption barriers, and recommend strategies that support new workflows and AI-enabled ways of working. Through facilitation, product expertise, and customer insight, the role helps customers realize value from Asana and contributes to retention and expansion.

The position is based in Asana’s Chicago office and follows an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday. Most employees may work from home on Wednesdays; Friday arrangements depend on the work and partner teams.

The role manages customer engagements from discovery and planning through delivery and follow-through; facilitates consultations, workshops, customer programs, and learning experiences for audiences from end users to business leaders; uses engagement, adoption, and efficacy signals to assess impact and refine programs; identifies adoption, use-case expansion, and customer-risk opportunities; and helps customers translate product and AI capabilities into practical workflows and behavior change.

Requirements

• At least 4 years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, including the ability to manage multiple engagements, competing priorities, and stakeholders independently.
• Excellent facilitation and communication skills, including the ability to engage end users, champions, and senior business stakeholders.
• Strong problem-solving and consultative skills, including synthesizing customer needs and recommending a path forward.
• Commercial awareness and understanding of the relationship between adoption, customer value, retention, and expansion.
• Strong product and technical curiosity and interest in helping organizations adopt new workflows, technology, and AI-enabled ways of working.
• Ability to collaborate proactively across Customer Success, Sales, Services, Support, and other teams.
• Comfort operating in a fast-moving environment, taking ownership of ambiguous problems, and continuously improving work practices.
• Customer-centered, outcomes-oriented approach and desire to understand whether work is creating measurable impact.
• Collaborative approach to sharing learnings and improving team practices.

Nice To Haves

• Experience in a SaaS environment.

Responsibilities

• Develop understanding of Asana, customer business priorities, and current ways of working; recommend workflows and enablement approaches to improve adoption, efficiency, and ways of working.
• Independently manage time-bound customer engagements across a customer portfolio, from discovery and planning through delivery and follow-through.
• Partner with Customer Success Managers and account teams to connect enablement activities to customer objectives and adoption outcomes.
• Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences tailored to customer needs and different audience levels.
• Use customer engagement, adoption, and efficacy signals to assess behavior change, adjust enablement approaches, and contribute insights to improve programs and playbooks.
• Identify opportunities to strengthen adoption, expand use cases, and address customer risks; share relevant customer insights and potential growth opportunities with Customer Success Managers and account teams.
• Help customers adopt new ways of working, including AI-enabled workflows, by translating capabilities into practical use cases and behavior change across teams.
• Share learnings, contribute to playbooks and best practices, and help improve how the broader Customer Enablement Manager team operates.

Benefits

• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family-building benefits.
• Long-term savings or retirement plans.
• In-office culinary options to cater to dietary preferences.
• Compensation package may include equity and, for most sales roles, sales incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed