Customer Enablement Manager

Asana • Chicago, IL

3d • $120,000 - $136,000 • Hybrid

About The Position

Asana’s Customer Enablement Manager helps enterprise customers make Asana an effective way of working across their organizations. The role owns a portfolio of customers and delivers enablement activities—including discovery, workflow consultation, strategic enablement, and scalable education—to accelerate adoption and achieve measurable business outcomes. The manager partners with Customer Success, Sales, and Services to understand customer priorities, identify adoption barriers, and recommend strategies that help teams adopt new workflows and AI-enabled ways of working. Through facilitation, product expertise, and customer insight, the role helps customers realize greater value from Asana and contributes to retention and expansion.

The role is based in Asana’s Chicago office and follows an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday. Most employees may work from home on Wednesdays; Friday arrangements depend on the work and partner teams.

The position involves independently managing time-bound customer engagements, facilitating consultations, workshops, customer programs, and learning experiences for audiences from end users to business leaders, and using engagement, adoption, and efficacy signals to assess and improve enablement. The manager also supports workflow and AI transformation, proactively shares customer insights and growth opportunities with account teams, and contributes learnings and improvements to CEM programs, playbooks, and team practices.

Requirements

• At least 4 years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role.
• Experience leading customer engagements combining discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, including the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, including the ability to engage end users, champions, and senior business stakeholders.
• Strong problem-solving and consultative skills, including asking thoughtful questions, synthesizing customer needs, and recommending a path forward.
• Commercial awareness and understanding of the relationship between adoption, customer value, retention, and expansion.
• Strong product and technical curiosity, with an interest in helping organizations adopt new workflows, technology, and AI-enabled ways of working.
• Ability to collaborate proactively across Customer Success, Sales, Services, Support, and other teams.
• Ability to take ownership of ambiguous problems, work in a fast-moving environment, and continuously improve.
• Customer-centered, outcomes-oriented approach and desire to understand whether work is creating measurable impact.
• Collaborative approach to sharing learnings and contributing to team playbooks and best practices.

Nice To Haves

• Experience in a SaaS environment is preferred.

Responsibilities

• Develop an understanding of Asana, customer business priorities, and existing team workflows; recommend workflows and enablement approaches that improve adoption, efficiency, and ways of working.
• Manage time-bound customer engagements across a customer portfolio, from discovery and planning through delivery and follow-through.
• Partner with Customer Success Managers and account teams to connect enablement activities to customer objectives and adoption outcomes.
• Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for end users, champions, and business leaders; tailor delivery to customer needs.
• Use customer engagement, adoption, and efficacy signals to assess behavior change, adjust enablement approaches, and contribute insights to improve programs and playbooks.
• Identify opportunities to strengthen adoption, expand use cases, and address risks; share customer insights and potential growth opportunities with Customer Success Managers and account teams.
• Help customers adopt new ways of working, including AI-enabled workflows, by translating product capabilities into practical use cases and behavior change.
• Collaborate across Customer Success, Sales, Services, Support, and other teams.
• Share learnings, contribute to playbooks and best practices, and help improve how the broader CEM team operates.

Benefits

• Mental health, wellness, and fitness benefits
• Career coaching and support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to accommodate dietary preferences
• Compensation package may include equity and, for most sales roles, sales incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed