Customer Success Manager, Public Sector - Atlanta, GA

4M • Atlanta, GA

2d

About The Position

4M Analytics is seeking a data-driven, action-oriented Customer Success Manager to join its public sector team. The role focuses on driving customer adoption, uncovering growth opportunities, and ensuring public sector customers get maximum value from the platform. It is relationship-driven and involves working on the ground with government agencies and cross-functional teams to help shape the future of utility data.

The Customer Success Manager owns the full account lifecycle for a dedicated portfolio of public sector customers, from onboarding through renewal. The role involves building relationships across complex agency structures, leading change management, developing data-driven engagement and retention strategies, resolving escalations, identifying expansion opportunities, and advocating for customer needs internally. Regular on-site customer visits, district visits, training, and stakeholder meetings are expected. The position is open to candidates in Atlanta, Georgia, or surrounding areas, with up to 50% customer-facing travel across Georgia and the Southeastern U.S.

Requirements

• At least 3 years of experience as a Customer Success Manager; ideally at a Series A/B startup with lean resources and evolving product-market fit.
• Experience with state and local governments and understanding of how agencies are structured and how to work across central offices, districts, and specialized units.
• Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts.
• Fluency with AI tools and a track record of using them to work more efficiently as a Customer Success Manager.
• Skills in BI tools and data analysis, with the ability to derive actionable insights.
• Exceptional communication skills and ability to engage effectively at all levels, including executive stakeholders.
• Willingness to travel 50% of the time for on-site customer visits across Georgia and the Southeastern U.S.
• Resourcefulness, adaptability, ownership, and accountability.

Nice To Haves

• Experience with Departments of Transportation (DOTs), deep knowledge of how they work, and/or internal connections.
• Prior experience in sales or sales development.
• Consulting experience before entering the tech industry.

Responsibilities

• Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal.
• Navigate complex public sector organizations, including central offices, districts, and specialized functional groups, to build multi-threaded relationships and lead change management.
• Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention; proactively mitigate risk and position accounts for growth.
• Serve as the primary point of contact for escalations and ensure swift resolution.
• Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features aligned with customer needs and platform direction.
• Use data, BI tools, and AI to track customer health and usage and improve the efficiency of account planning and reporting.
• Advocate for customers internally, shaping product improvements and best practices.
• Conduct regular on-site customer visits, district visits, on-site training, and stakeholder meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed