Senior Customer Success Manager-Strategic/Enterprise Team

LinkSquares, Inc. • Boston, MA

15h • $90,000 - $125,000

About The Position

LinkSquares is a Boston-based, AI-powered contract lifecycle management SaaS company. The Senior Customer Success Manager on the Strategic/Enterprise team serves as a primary guide and strategic partner for customers throughout their lifecycle, from onboarding through renewal. The role helps customers realize the full potential of LinkSquares’ platform and achieve their business goals, while contributing directly to customer retention and revenue growth. It combines relationship management, problem-solving, adoption support, and commercial account management.

Requirements

• At least 5 years of experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
• Ability to build strategic relationships at multiple levels, internally and externally.
• Experience with Salesforce, Gong.io, Outreach, and Catalyst, or similar CRM/customer success tools.
• Highly organized and process-oriented, with the ability to work to strict targets and deadlines.

Responsibilities

• Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
• Serve as the primary point of contact for a portfolio of customers, building stakeholder relationships through regular strategy calls and proactive outreach.
• Manage renewals for designated accounts and identify upsell and cross-sell opportunities that introduce features and provide additional customer value.
• Connect customers with appropriate internal and external resources to resolve inquiries, working closely with Product, Support, and Sales.
• Educate customers on product updates and best practices to support adoption and alignment with evolving operational needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Equity awards, including a new-hire grant and opportunities for additional awards
• Flexible paid time off
• Generous parental leave
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed