Strategic Customer Success Manager

Bridgestone Americas•Carapichaima, TN

1d•Remote

About The Position

Azuga, a Bridgestone Company, is seeking a Strategic Customer Success Manager to serve as the primary post-sale relationship owner for a portfolio of high-value integrated reseller and software-as-a-service channel partners. The role focuses on partner retention, growth, adoption, and operational excellence, working with Sales, Revenue Operations, Product, Support, Professional Services, and Operations to deliver measurable outcomes and long-term strategic alignment. This is a Customer Success role, not a Sales position. The position is fully remote and may be based in any state within the United States. The manager will help partners achieve business objectives through success planning, executive engagement, business reviews, onboarding, training, adoption, issue resolution, and continuous improvement.

Requirements

Bachelor's degree or equivalent relevant experience.
At least 5 years of experience in Customer Success, Account Management, Channel Management, Partner Success, or a related field.
At least 3 years of experience managing enterprise-size customers, strategic accounts, or reseller partnerships, including complex SaaS relationships.
Experience conducting executive-level business reviews and strategic planning sessions, creating structured success plans, and managing multiple concurrent partner initiatives.
Experience working with integrated resellers, technology alliances, or channel partner ecosystems.
Experience identifying expansion opportunities and mitigating retention risks.
Working knowledge of SaaS platforms, APIs, integrations, implementation processes, and complex customer environments.

Nice To Haves

Salesforce experience.
Experience in telematics, fleet management, Internet of Things, or enterprise SaaS environments.
Experience collaborating across Sales, Revenue Operations, Product, Support, Professional Services, and Operations.

Responsibilities

Own a portfolio of strategic integrated reseller and software-as-a-service channel partners, developing Partner Success Plans aligned with business objectives, adoption targets, growth opportunities, and risks.
Build relationships with executive and operational stakeholders, lead quarterly business reviews, monitor partner health, and serve as the primary escalation point for strategic concerns.
Drive partner retention, revenue growth, expansion, sales effectiveness, and market penetration in collaboration with Channel Sales and other internal teams.
Coordinate cross-functional resources to resolve complex operational, technical, implementation, and customer experience challenges and ensure effective lifecycle handoffs.
Guide partner onboarding, training, adoption, and use of Azuga tools, integrations, programs, support resources, and operational best practices.
Help develop scalable success playbooks, business review standards, stakeholder mapping, escalation processes, and continuous improvement initiatives for integrated partners.