Associate Customer Success Manager - Denver
About The Position
As an Associate Customer Success Manager, you will proactively drive new product attachment and build strong relationships across Datadog’s existing customer base through onboarding, upselling, and cross-selling. You will advocate for customers internally and focus on providing a positive customer experience. The role is rooted in relationship management while also identifying growth opportunities. You will follow a well-defined methodology to understand customers’ unique needs and clearly convey the value of Datadog products. Datadog operates as a hybrid workplace, valuing office culture, collaboration, and work-life harmony.
Requirements
- Strong communication skills and excellent attention to detail.
- Motivation to build long-term relationships.
- Drive to make a visible impact through your work.
- A customer-minded approach focused on providing value.
- Comfort working in an evolving, fluid, solution-focused environment.
- Experience negotiating contract terms and overcoming pricing objections without direct guidance for upselling and cross-selling.
Responsibilities
- Partner with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers and create mutual trust.
- Carry out the full sales cycle for growth opportunities in existing customer accounts.
- Advise customers on how to effectively leverage the Datadog solution.
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption.
- Collaborate cross-functionally with Datadog Support, Product, Finance, and Legal teams.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and the opportunity to join Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
