Associate Customer Success Manager - Denver
About The Position
The Associate Customer Success Manager proactively drives new product attachment and builds strong relationships across Datadog’s existing customer base through onboarding, upselling, and cross-selling. The role advocates for customers internally and focuses on delivering a positive customer experience. Customer interactions are rooted primarily in relationship management while also identifying growth opportunities. Associate Customer Success Managers follow a defined methodology to understand each customer’s needs and communicate the value of Datadog’s products. Datadog describes its workplace as hybrid, with an emphasis on office culture, relationships, collaboration, and creativity. The role partners with Sales and internal teams to support customer onboarding, product adoption, renewals, and account growth.
Requirements
- Strong communication skills and excellent attention to detail.
- Motivation to build long-term relationships.
- Customer-minded approach focused on providing value.
- Comfort working in an evolving, fluid, solution-focused environment.
- Experience negotiating contract terms and overcoming pricing objections independently for upsell and cross-sell activities.
Nice To Haves
- Passion for technology and interest in growing experience in the field.
Responsibilities
- Partner with the sales team to ensure a smooth transition and onboarding experience.
- Proactively build relationships with customers to create mutual trust.
- Carry out the full sales cycle for growth opportunities within existing customer accounts.
- Advise customers on how to use the Datadog solution effectively.
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption.
- Collaborate with internal Datadog teams, including Support, Product, Finance, and Legal.
- Advocate for customers internally and focus on providing a positive customer experience.
Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunity to join Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New-hire stock equity (RSUs).
- Employee stock purchase plan (ESPP).
- Generous global benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
