Customer Success Associate (Denver Hiring Day)

Propeller • Denver, CO

3d • Hybrid

About The Position

Propeller is hiring four Customer Success Associates for its Denver headquarters. The role is a direct pipeline into Customer Success and works closely with Customer Success Managers (CSMs) and Key Account Executives (KAEs) to handle operational and coordination work that keeps customer accounts healthy. Customers include technical site teams, surveyors, and fleet operators using complex field workflows. The associate will learn Propeller’s product, identify customer health signals, and prepare executive-ready interactions so CSMs and KAEs can focus on retention and growth. Successful associates are expected to progress into Customer Success Manager roles as they demonstrate readiness.

The position is hybrid in Denver, with at least three days per week in the office. Hiring takes place through a one-day event on Tuesday, November 10, 2026, including in-person interviews, a collaborative group activity, and time with the team. The base salary is $50,000–$60,000 USD.

Requirements

• At least 1 year of professional experience; SaaS or B2B experience is preferred.
• Strong comfort using Excel or Google Sheets for data tracking and reporting.
• Experience with HubSpot or a similar CRM, with a focus on data hygiene.
• A detail-oriented, proactive approach.
• Enthusiasm for using AI tools to support account preparation.
• Authenticity, a strong work ethic, genuine passion, and a bias toward action.

Nice To Haves

• SaaS or B2B experience.

Responsibilities

• Schedule customer meetings and prepare materials and timely follow-ups for executive-level conversations.
• Maintain accurate HubSpot records and identify account health risks early.
• Create customer-facing resources that support and accelerate adoption.
• Grow into renewal support, onboarding coordination, and account reporting.
• Surface customer feedback to inform product and Customer Success strategy.
• Stay current on products, features, and use cases, and help CSMs and KAEs incorporate them into relevant customer conversations.

Benefits

• Fully paid employee United Platinum PPO medical, dental, and vision coverage.
• 20 days of paid vacation per year, with no accrual or carryover cap.
• 3% non-elective employer contribution to your 401(k).
• Employee share options.
• Professional development budget and leave.
• Opportunity to join a mentorship program.
• $100 USD monthly phone and/or internet allowance.
• Paid primary and secondary parental leave.
• $275 USD one-time work-from-home setup budget, plus a laptop, monitor, mouse, and keyboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed