Customer Success Associate (Denver Hiring Day)
About The Position
Propeller is hiring four Customer Success Associates for its Denver headquarters. The role is a direct pipeline into Customer Success and works closely with Customer Success Managers (CSMs) and Key Account Executives (KAEs), owning operational and coordination work that supports healthy customer accounts and effective customer interactions. Propeller’s customers include technical site teams, surveyors, and fleet operators managing complex field workflows. The associate will learn the product, identify account health signals, and prepare customer interactions so CSMs and KAEs can focus on retention and growth. Successful associates may progress into Customer Success Manager roles as they demonstrate readiness. The position is hybrid and requires at least three days per week in the Denver office. Compensation is a base salary of $50,000–$60,000 USD. Hiring is through a one-day event at Propeller Denver HQ on November 10, 2026, from 3:00 p.m. to 7:30 p.m.; applications close November 4. The hiring day includes in-person interviews, a collaborative group activity, and time with the team. Successful candidates will hear within 48 hours of the event.
Requirements
- At least 1 year of professional experience.
- Strong comfort using Excel or Google Sheets for data tracking and reporting.
- Experience with HubSpot or a similar CRM, with a focus on data hygiene.
- A detail-oriented, proactive approach.
- Enthusiasm for using AI tools to support account preparation.
- Authenticity, a strong work ethic, genuine passion, and a bias toward action.
Nice To Haves
- SaaS or B2B professional experience is preferred.
Responsibilities
- Coordinate scheduling, preparation, and follow-ups for executive-level customer meetings.
- Maintain clean and accurate HubSpot records and identify account health risks early.
- Create customer-facing resources that support faster adoption.
- Grow into renewal support, onboarding coordination, and account reporting.
- Surface customer feedback to inform product and Customer Success strategy.
- Stay informed about new products, features, and evolving use cases, and help CSMs and KAEs incorporate them into relevant customer conversations.
Benefits
- Fully paid employee United Platinum PPO medical coverage.
- Fully paid dental coverage.
- Fully paid vision coverage.
- 20 days of paid vacation per year, with no accrual or carryover cap.
- 3% non-elective employer contribution to a 401(k).
- Employee share options.
- Professional development budget and leave.
- Mentorship program opportunity.
- $100 USD monthly phone and/or internet allowance.
- Paid primary and secondary parental leave.
- $275 USD one-time work-from-home setup budget.
- Laptop, monitor, mouse, and keyboard provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
