Senior Customer Success Manager - Data & AI (multiple positions available)
About The Position
SAP America, Inc. seeks a Senior Customer Success Manager - Data & AI to serve as a trusted technical advisor and outcome-driven leader for its largest customers. The role focuses on ensuring customer adoption, consumption, and renewal of SAP’s Data & AI portfolio, particularly SAP Business Data Cloud, SAP Datasphere, SAP Analytics Cloud, SAP Databricks, and SAP HANA Cloud, or equivalent enterprise-grade data and analytics solutions. The position leads post-sale customer engagement, including onboarding, use-case identification, adoption planning, and architecture governance. It translates customer business objectives into SAP technical capabilities and measurable outcomes, advises customers on enterprise data management and modern data architectures, and coordinates internal and partner resources to remove adoption blockers and accelerate value. The role also supports renewals and revenue growth through customer health management and identification of expansion opportunities. The position is based in Alpharetta, Georgia, under a hybrid work model and requires up to 60% domestic and international travel to customer sites and SAP offices. The annual base salary range is $140,483–$196,350; the targeted combined range including variable incentive is $154,000–$261,800.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, and six years of progressive post-baccalaureate experience in the offered job or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and four years of experience.
- Four years of experience with data and analytics solutions using HANA and reporting tools such as SAP BI, SAC, or Power BI.
- Four years of experience designing data engineering and data warehousing applications.
- Four years of experience in data architecture, data integration, and data analytics for AI and ML procedures to develop and support LLMs.
- Four years of experience with integration solutions such as SAP PI, Cloud Platform Integration, or Dell Boomi.
- Four years of experience communicating the value proposition of software solutions to customers.
- Four years of experience with industry drivers and trends, and customer strategy and objectives.
- Ability to travel up to 60% domestically and internationally to customer sites and SAP offices.
Responsibilities
- Work with customer stakeholders, account executives, product management, solution advisory, implementation services, and partners to translate business goals into data and analytics adoption plans.
- Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance.
- Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and measurable outcomes.
- Coach customers on enterprise data management, modern data architectures such as data fabric and data mesh, and hybrid data strategies; advise CIOs and enterprise architects.
- Bridge business and engineering teams by facilitating technical reviews, governance sessions, and re-platforming discussions.
- Identify upsell and cross-sell opportunities and manage the renewal lifecycle, including CRM, pricing, legal, forecasting, and consumption management.
- Track customer health and engagement using customer success platforms such as Gainsight; own health scores and customer journey playbooks.
- Coordinate cross-functional resources, including Value Advisory, Support, Deals Desk, and partners, to remove adoption blockers and accelerate time-to-value.
- Maintain expert knowledge of SAP Business Data Cloud, SAP Joule, and generative AI trends.
Benefits
- Employee referral program, subject to eligibility criteria.
- SAP North America benefits are referenced; specific benefits are not enumerated in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
