Customer Success Partner Advisor (multiple positions available)

SAP Careers•Newtown Township, PA

1d•$127,575 - $180,700•Hybrid

About The Position

SAP America, Inc. is hiring a Customer Success Partner Advisor in Newtown Square, Pennsylvania, to help clients adopt, consume, and renew their investments in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management, and Analytics. The role manages customer engagement from license deal signing through onboarding, use-case identification, project initiation, architecture and governance coaching, project support, post-launch relationship management, and renewal negotiations. The position is hybrid and requires up to 50% domestic travel to customer sites and SAP offices for customer-facing discussions, presentations, and training. The position requires a bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master's degree or foreign equivalent in one of those fields and three years of experience. Required experience includes SAP cross-functional activities; database administration with Oracle, DB2, SQL Server, and HANA; SAP BW, ETL activities, and reporting models; data archival strategy; and test planning. Additional experience must include SAP CALM and FRUN, SAP SaaS transformations and migrations, global rollouts, operations impact analysis, PPM gate control, and cloud environments including AWS, Azure, and GCP. The annual base salary range is $127,525–$144,560. The targeted combined base salary and variable incentive range is $127,525–$180,700. Actual compensation depends on factors including education, skills, experience, role scope, and location. Variable incentive payouts depend on company and individual performance.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, plus five years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields plus three years of experience.
Three years of experience in SAP cross-functional activities.
Three years of database administration experience involving Oracle, DB2, SQL Server, and HANA.
Three years of experience with SAP BW, including ETL activities and reporting models.
Three years of experience with data archival strategy.
Three years of experience with test planning, including unit, regression, integration, or UAT.
Two years of experience with SAP CALM and FRUN, including E2E use case setup.
Two years of experience with SAP SaaS transformations, migrations, global rollouts, operations impact analysis, and PPM gate control.
Two years of experience in cloud environments including AWS, Azure, and GCP.
Availability for up to 50% domestic travel to customer sites and SAP offices.

Responsibilities

Manage day-to-day customer engagement from license deal signing onward.
Guide customers through product onboarding, use-case identification, project initiation, architecture and governance coaching, project support, post-launch relationship management, and renewal negotiations.
Drive customer value realization and proactively help customers maximize the value of SAP Business Technology Platform Cloud solutions.
Assist with escalations and critical situation management.
Provide “To-Be” solution vision workshops, best practices, and VIP webinars, and drive re-platforming discussions with customers.
Manage the customer renewal process, including the full opportunity-to-win cycle, CRM, pricing, revenue recognition, legal matters, and forecasting.
Build a network of colleagues and customer-facing personnel to support assigned accounts, including Account Executives, Product Management, Support, Deals Desk, Implementation Services, and Partners.