Customer Success Partner Advisor (multiple positions available)
About The Position
SAP America, Inc. seeks multiple Customer Success Partner Advisors at its Newtown Square, Pennsylvania location. The role helps clients successfully adopt, consume, and renew their investments in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Platform, Databases, Data Management, and Analytics. The advisor manages day-to-day customer engagement from license signing onward, guiding onboarding, use-case identification, project initiation, architecture and governance coaching, project delivery, post-launch relationships, value realization, and renewal negotiations. The role also supports escalations and critical situations, leads solution-vision workshops and webinars, shares best practices, and drives re-platforming discussions. It manages the full customer renewal opportunity-to-win cycle and builds internal and customer-facing networks to support assigned accounts. The position is based in a hybrid work model and requires up to 50% domestic travel to customer sites and SAP offices for customer discussions, presentations, and training. The annual base salary range is $127,525–$144,560, with a targeted combined compensation range of $127,525–$180,700.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, plus five years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a Master’s degree or foreign equivalent in one of these fields plus three years of experience.
- Three years of experience involving SAP cross-functional activities.
- Three years of database administration experience involving Oracle, DB2, SQLServer, and HANA.
- Three years of SAP BW experience, including ETL activities and reporting models.
- Three years of experience with data archival strategy.
- Three years of test planning experience, including unit, regression, integration, or UAT testing.
- Two years of experience with SAP CALM and FRUN, including end-to-end use-case setup.
- Two years of experience with SAP SaaS transformations, migrations, global rollouts, operation impact analysis, and PPM gate control.
- Two years of experience with cloud environments including AWS, Azure, and GCP.
- Ability to travel domestically up to 50%.
Responsibilities
- Manage day-to-day customer engagement from license deal signing onward.
- Guide customer product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, and post-launch relationship management.
- Drive customer value realization and proactively ensure customers receive maximum value from SAP Business Technology Platform Cloud solutions.
- Conduct renewal negotiations and manage the full renewal opportunity-to-win cycle, including CRM, pricing, revenue recognition, legal, and forecasting activities.
- Assist with escalations and critical situation management.
- Provide “To-Be” solution vision workshops, best practices, and VIP webinars, and drive re-platforming discussions with customers.
- Build a network of internal colleagues and customer-facing personnel to support assigned accounts, including Account Executives, Product Management, Support, Deals Desk, Implementation Services, and Partners.
Benefits
- Employee referral program, subject to eligibility criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
