Senior Customer Success Manager - Data & AI (multiple positions available)

SAP Careers•Alpharetta, GA

1d•$140,483 - $196,350•Hybrid

About The Position

SAP America, Inc. is hiring a Senior Customer Success Manager at its Alpharetta, Georgia location. The role serves as a trusted technical advisor and outcome-driven leader for SAP’s largest customers, supporting adoption, consumption, and renewal of SAP’s Data & AI portfolio, particularly SAP Business Data Cloud, SAP Datasphere, SAP Analytics Cloud, SAP Databricks, and SAP HANA Cloud, or equivalent enterprise-grade data and analytics solutions. The position leads post-sale customer engagement, including onboarding, use-case identification, adoption planning, and architecture governance. It translates customer business goals into technical adoption plans, advises on enterprise data management and modern data architectures, and acts as a bridge between business and engineering teams. The role also manages customer health, coordinates resources to remove adoption blockers, and supports revenue growth and renewals. The work model is hybrid and requires up to 60% domestic and international travel to customer sites and SAP offices.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field and six years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and four years of experience.
Four years of experience with Data & Analytics solutions utilizing HANA and reporting tools such as SAP BI, SAC, or Power BI.
Four years of experience designing Data Engineering and Data Warehousing applications.
Four years of experience in Data Architecture, Data Integration, and data analytics for AI and ML procedures to develop and support LLMs.
Four years of experience with integration solutions such as SAP PI, Cloud Platform Integration, or Dell Boomi.
Four years of experience communicating the value proposition of software solutions to customers.
Four years of experience with industry drivers and trends, and customer strategy and objectives.
Ability to travel up to 60% domestically and internationally to customer sites and SAP offices.

Responsibilities

Work with customer stakeholders, Account Executives, Product Management, Solution Advisory, Implementation Services, and partners to translate business goals into data and analytics adoption plans, drive long-term consumption, and protect and grow revenue.
Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value and drive consumption.
Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes.
Coach customers on enterprise data management, modern data architectures such as data fabric and data mesh, and hybrid data strategies; advise CIOs and enterprise architects.
Facilitate technical reviews, governance sessions, and re-platforming discussions as a bridge between business and engineering teams.
Identify upsell and cross-sell opportunities and manage the renewal lifecycle from opportunity to close, including CRM, pricing, legal, forecasting, and consumption management.
Track customer health and engagement using customer success platforms such as Gainsight; own health scores and customer journey playbooks.
Coordinate cross-functional resources, including Value Advisory, Support, Deals Desk, and partners, to remove adoption blockers and accelerate time-to-value.
Maintain expert knowledge of SAP Business Data Cloud, SAP Joule, and Generative AI trends.