Manager, Customer Success Transportation

Exol

1d • Remote

About The Position

Exol is seeking a Manager, Customer Success Transportation to join its Customer Success organization. This senior individual contributor role owns transportation-focused customer relationships and helps carrier and final-mile logistics customers achieve operational and business objectives through Exol’s Robotic Logistics Platform™. The position is responsible for strategic account planning, commercial stewardship, customer retention, operational performance, and partnership growth.

The Customer Success organization supports customers from implementation and onboarding through ongoing operations, renewal, and expansion, partnering across Sales, Finance, Operations, Engineering, Technology, and Product. The Transportation team focuses on transportation management, capacity planning, fleet and freight operations, network performance, TMS integration, and regulatory and compliance requirements.

The role may require up to 30% travel to client locations and company headquarters. Employees must have a valid driver’s license and be able to drive and/or fly to those locations. Business travel expenses are reimbursed according to program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, though a personal credit card may be needed during onboarding until a corporate card is issued.

Requirements

• Minimum of 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing role.
• Working knowledge of TMS platforms, carrier compliance requirements, and transportation network operations.
• Experience managing customer relationships, operational KPIs, SLAs, renewals, and account growth.
• Strong operational, analytical, and problem-solving skills, including the ability to translate transportation performance data into customer-facing insights.
• Strong communication and cross-functional collaboration skills.
• Proficiency with CRM platforms, Microsoft Office, and reporting tools.
• Valid driver’s license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related field preferred.
• Experience using TMS or WMS systems strongly preferred.
• Experience in warehouse automation, supply chain technology, or robotics environments preferred.

Responsibilities

• Own relationships for a portfolio of transportation, carrier, and final-mile logistics accounts, building trusted customer partnerships.
• Develop and execute account plans focused on transportation network performance, customer objectives, and growth opportunities.
• Lead recurring business reviews, monitor account health, and communicate performance against transportation KPIs and SLAs, including on-time performance, capacity utilization, and service disruptions.
• Support contract renewals, rate discussions, Statements of Work, and commercial agreements in partnership with Sales and Finance.
• Drive customer retention and growth by identifying cross-sell, automation, and continuous improvement opportunities.
• Coordinate rapid resolution of capacity shortfalls, delays, network issues, and other service disruptions with Operations.
• Coordinate onboarding and implementation for new transportation and carrier accounts, including TMS and system integrations.
• Serve as a transportation subject-matter expert, sharing customer feedback, industry trends, and operational best practices with Customer Success and Product teams.
• Maintain accurate customer documentation and ensure key account information, business reviews, and communications remain current and accessible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior