Customer Success Manager - Unattended Retail

Nayax • Cockeysville, MD

15h

About The Position

Nayax is hiring a Customer Success Manager to be based in Hunt Valley, Maryland. The role serves as a trusted advisor to valuable customers and distributors, with a strong focus on the micro market segment. The Customer Success Manager drives customer retention, growth, and satisfaction by understanding business needs, delivering tailored solutions, and supporting long-term success. The position combines relationship management, technical guidance, and strategic consulting.

Requirements

• At least 3 years of customer support or customer success management experience with major micro market providers.
• Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
• Business background in sales, account management, or customer success.
• Strong technical aptitude and ability to guide customers through technical processes.
• Proven record of delivering customer-focused solutions.
• Excellent communication and presentation skills.
• Driven, proactive, self-motivated, enthusiastic, and action-oriented.

Nice To Haves

• Knowledge of networking protocols such as TCP/IP, HTTP, DNS, and SSL.
• Familiarity with CRM platforms such as Salesforce, BI tools, or Jira.
• Experience in payments, SaaS, or fintech environments.

Responsibilities

• Build strong relationships with micro market, smart cooler, and adjacent product operators, customers, and distributors, serving as their primary point of contact.
• Help customers maximize the value of Nayax products and services, increasing adoption and sales volume.
• Work with customers to identify goals, requirements, and strategies aligned with their business objectives, including through regularly scheduled business reviews.
• Lead proactive customer interactions, recommend appropriate technological solutions, and manage contract renewals.
• Keep customers informed about Nayax products and services, micro market innovations, and industry trends.
• Collaborate with Sales, R&D, Product, Operations, and Technical Support to resolve requests and support customer success, including sales opportunities with the sales team.
• Represent Nayax at customer events, training sessions, and industry meetings; occasional travel is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed