Customer Success Manager

S&P Global•Houston, TX

18h

About The Position

The Customer Success Manager is part of S&P Global Energy’s Customer Success team, which supports and trains North American customers using Upstream Exploration & Production products and datasets. The team helps clients navigate between sales, product management, their own IT infrastructure, and S&P Global services, and demonstrates the value of S&P Global products and market intelligence through integrated workflows. The role supports renewals, new business, and stronger client relationships. The Customer Success Manager develops an understanding of users and their needs across multiple disciplines, advocates for customers, and collaborates with product management and commercial teams to address those needs. The position involves regular client-facing meetings, on-site training, and willingness to travel for client visits and conferences.

Requirements

Typically 3–5+ years of relevant experience in the E&P industry, geoscience, petroleum engineering, or land.
Previous experience working with data and applications in the exploration and production industry.
Excellent communication skills and ability to engage and network with business contacts.
Empathy with user issues related to exploration, strategy, and geoscience workflows, and ability to articulate user problems to colleagues to find solutions.
Ability to work as an integral part of a diverse, geographically dispersed team.
Willingness to travel for client visits and attend conferences.
Excellent organizational, time-management, and project-management skills.
Ability to handle multiple projects and priorities professionally and in a timely manner.
Highly articulate, with a very good command of English.
Indefinite right to work in the United States.

Nice To Haves

Land experience is preferred.
Previous experience with S&P Global Upstream products is a bonus.

Responsibilities

Interact with clients by phone, email, and live meetings to provide support and training on E&P databases.
Troubleshoot client issues, identify root causes, and provide timely, effective resolutions.
Create and deliver complex workflows in a clear and straightforward manner.
Develop an understanding of users and communicate customer feedback to relevant internal stakeholders.
Continually improve product knowledge to provide effective support to clients.
Participate in regional event planning and represent S&P Global at regional events.
Advocate for customers and work with product management and commercial teams to address customer needs and support renewals and new business.