International Customer Success Manager

Melink Corporation • Milford, OH

1d • Onsite

About The Position

The International Customer Success Manager supports the growth, adoption, and long-term success of Melink solutions across international markets. The role combines strategic account management, partner enablement, program execution, and business development to expand Melink’s global footprint and deliver a consistently high standard of customer and partner experience.

The position serves as the primary relationship owner for assigned strategic partners and international accounts. It oversees program rollouts with Operations, helps resolve operational issues, works with Engineering on technical matters, identifies and onboards new partners, develops partner capabilities, advances new opportunities, and maintains visibility into account health, pipeline, forecasts, and growth priorities. The role reports to the Director of Sales.

Requirements

• Bachelor’s degree required.
• Five or more years of experience in B2B sales, business development, customer success, account management, or program coordination.
• Experience managing large, complex national or global accounts and building or growing channel partners or distribution networks.
• Ability to develop pipeline, support complex multi-stakeholder deals, manage program execution, and identify account-expansion opportunities.
• Strong commercial acumen, including forecasting, pipeline management, revenue planning, and business-review preparation.
• Technical aptitude with mechanical or electrical systems and ability to translate technical concepts, energy savings, and ROI into clear business value.
• Excellent written, verbal, presentation, and relationship-management skills; comfort engaging across organizational levels and cultures.
• Strong organizational skills and ability to manage multiple priorities, deadlines, accounts, and stakeholders simultaneously.
• Proficiency with CRM and ERP systems.
• English required.
• High level of integrity, professionalism, initiative, ownership, and personal accountability.
• Willingness and ability to travel domestically and internationally up to 25%, including overnight trips.
• Willingness to schedule or take calls with international customers outside normal U.S. working hours when necessary.
• Ability to communicate, present, stand, walk, and navigate active commercial and job-site environments.
• Ability to occasionally lift and/or move up to 10 pounds.

Nice To Haves

• Business, Mechanical Engineering, or a related technical field.
• Experience in HVAC, commercial kitchen equipment, or energy efficiency.
• HubSpot and SAP experience.
• Second language.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned strategic partners and international accounts, coordinating communications and priorities across active programs with Operations, scheduling, and logistics.
• Build relationships across partner and customer organizations to strengthen engagement, adoption, retention, and long-term growth.
• Facilitate quarterly and annual business reviews, program discussions, and other stakeholder touchpoints.
• Monitor account health and partner satisfaction, identify concerns, communicate risks, and coordinate corrective actions.
• Maintain account documentation, communication records, action items, issue logs, deliverables, and program status reports.
• Build, manage, and grow an international channel partner network, including OEMs, resellers, and service-only providers.
• Develop partner and end-user pipeline by identifying target accounts, expansion opportunities, additional locations, and new service offerings.
• Align with partners on annual growth targets, opportunity plans, and revenue expectations; track progress and address performance gaps.
• Participate in customer meetings, site assessments, executive presentations, trade missions, and industry events to develop and close opportunities.
• Deliver sales coaching and product education, and coordinate technical training with Engineering to help partners position Intelli-Hood and explain energy savings, operational value, and return on investment.
• Provide commercial and strategic guidance through the sales cycle, system rollout, and ongoing account relationship, engaging Engineering on technical questions.
• Support key customer engagements and coordinate internal resources to scope, propose, and expand programs.
• Help partners establish repeatable market-development plans, account strategies, and follow-up practices.
• Oversee Intelli-Hood rollout and adoption across partner and customer locations, coordinating scheduling and installation with Operations.
• Partner with Operations, Field Service, Engineering, Quality, Finance, and Sales to deliver responsive, high-quality solutions.
• Collaborate with the Engineering Lead and other technical resources on BOM scoping, issue processing, system integration, solution delivery, and engagement with global equipment suppliers.
• Identify, escalate, and help resolve operational and technical issues.
• Maintain accurate CRM records, forecasts, pipeline visibility, account plans, and program reporting across assigned partners and territories.
• Analyze market conditions, energy costs, incentives, codes, standards, and competitive activity to prioritize opportunities and strengthen market positioning.
• Provide leadership updates on account health, partner performance, pipeline, revenue outlook, risks, and recommended actions.
• Represent Melink professionally in customer, partner, supplier, and industry interactions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level