Customer Success Manager

Everpure•Raleigh, NC

13h•$82,000 - $171,000•Onsite

About The Position

As a Customer Success Manager at Everpure, you will act as a trusted strategic advisor to managed service provider (MSP) and global systems integrator (GSI) accounts. You will drive value realization and adoption across Everpure’s as-a-Service subscription portfolio, including Evergreen//One, Evergreen//Flex, and Everpure Cloud. Working closely with Sales, Engineering, Support, and Executive Leadership, you will advocate for customers and deliver tailored, high-touch experiences. The role’s primary goals are to maximize customer lifetime value, satisfaction, and retention, supporting Everpure’s Net Promoter Score. You will also help shape the tools, workflows, and programs used by the growing global Customer Success organization. The position owns the post-sales lifecycle for an assigned account portfolio, including onboarding, deployment, and ongoing capacity planning. It involves executive business reviews and governance, monitoring consumption and customer health, recommending optimizations, mitigating risks, and coordinating cross-functional responses to customer issues. The role is expected to work from Everpure’s Raleigh, Santa Clara, or Lehi office in accordance with company policies, except during PTO, work travel, or other approved leave.

Requirements

At least 5 years of demonstrated experience owning a portfolio of large, complex accounts in a fast-paced enterprise IT or subscription-based environment.
A track record of driving customer retention, adoption, and satisfaction.
Exceptional ability to translate complex technical concepts into business outcomes and lead strategic discussions with cross-functional stakeholders and executive leadership.
Strong organizational agility and problem-solving skills, including the ability to manage multiple priorities and align Sales, Support, and Product teams toward shared customer goals.
Deep understanding of enterprise data center technologies, storage architecture, and subscription/consumption models.

Nice To Haves

Understanding of the operational motions of an MSP and how storage-as-a-service (STaaS) is monetized within an MSP is highly desirable.

Responsibilities

Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to maximize return on investment.
Lead regular strategic business reviews with customer executives, internal sales leaders, and partners, aligning technical roadmaps with long-term business goals and identifying retention and expansion opportunities.
Analyze customer hardware utilization, usage metrics, and health data; provide optimization recommendations and proactively mitigate risks and churn.
Act as the central customer contact and advocate, coordinating Engineering, Support, and Product Management to resolve escalations and influence feature roadmaps.
Help shape the tools, workflows, and programs that support the scaling global Customer Success organization.