Customer Service Manager Jobs

About The Position

Requirements

• High School Diploma or GED equivalent; or three (3) years related experience.
• Must be able to work in an open warehouse environment being exposed to various weather and temperatures.
• Must exhibit a high level of integrity and business ethics.
• Meet qualitative and quantitative performance standards as established by the company.
• Must be able to continuously perform repetitive work at a set pace.
• Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.
• Must have basic math skills.
• Must be able to work a flexible schedule to include weekends and evenings.
• Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.

Nice To Haves

• Supervisory experience preferred but not necessary.
• Previous retail experience preferred.
• POS and basic computer experience preferred.

Responsibilities

• Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise.
• Meet or exceed sales goals on a consistent basis.
• Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
• Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
• Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
• Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
• Perform opening and closing of the store as assigned by the manager.
• Participate in interviewing candidate for entry level retail roles.
• Contribute input to and assist in administering associate evaluations.
• Be backup to Customer Service Manager as needed.
• Assists with ensuring and enforcing compliance with all asset protection policies and procedures.
• Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
• Supports and promotes organizational programs and special events as required.
• Perform any other assignments designated by management team.
• Promotes an environment of workplace safety.
• Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.